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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

In the incredibly pressured-yet-cost-restricted world of education, cost-effective communication is paramount.
But there’s so much to consider – security, safeguarding, absence reporting, resilience – and that’s even before you get to deployment and ongoing management!

All of which needs to come within budget, making it harder than most Set 1 maths homework. But it doesn’t have to be.

With Future Voice and 8×8’s new X1-EDU licence, finding the right communication solutions is as easy as pi, and here are five reasons why:

Seamless Integration with Existing Platforms

Many institutions already rely on Microsoft Teams for collaboration and virtual learning.

However, integrating an existing on-site PBX, especially one that serves multiple campuses or schools, is complex and costly.

Thankfully, X1 EDU integrates natively with Team, allowing staff to make and receive calls reliably, all within a single app on mobile and desktops, or with their existing deskphones.

Reliability and Continuity

Educational institutions cannot afford downtime.

Whether it’s an emergency alert, a parent-teacher conference, absence reporting or online teacher training, communication systems must remain functional at all times.

That’s why 8×8 has built-in enhanced resilience and backup options to into X1 EDU, helping to keep schools connected, even during network interruptions.

Staff Availability

Many legacy systems set strict limits on the number of concurrent calls, or levying massive charges if sites went over their maximum simultaneous call threshold.

Not a problem with 8×8.

Every user can make and receive calls at the same time, free of charge, and each site can be administered individually by local IT staff while centrally managed at Head Office. Plus, everyone can take advantage of Caller ID and Hunt Groups to ensure calls are answered and staff know who’s on the end of the line.

Cost-effectiveness

Budget constraints are a constant concern for educational institutions, especially those within the Public Sector.

You don’t need us to tell you how traditional PBX systems need expensive maintenance, even after the massive upfront cost.

But X1 EDU is a bespoke licence that starts at just £6.50 per seat per month, ensuring schools enjoy a cost-effective solution that still provides enterprise-level features and a bundle of UK landline and mobile minutes. Plus, you get 24/7 support included as standard!

Scalability and Flexibility

Educational institutions, especially multi-school Academy Trusts, need a communication system that can adapt to their evolving needs and seamlessly connect all the institutions within the Trust and provide rich reporting across all sites.

Traditional phone systems often lack the agility required for such dynamic environments. Not X1 EDU.

Real-time monitoring of Teams and external calls enhances visibility across all campuses and classrooms, making it easier for admin teams to plan what resources are required where and ensure all calls are answered swiftly.

Future Voice: Transforming Education

At Future Voice, we’re committed to empowering educational institutions with reliable, secure, and scalable communication solutions.

Having worked with many schools, Academy Trusts and colleges in our time, we know the key features that make running a school easier, especially given their limited budgets, as well as responsibilities and regulations around data protection and safeguarding.

Absence reporting

Cost-effective licenses

Emergency hunt groups

Auto-attendant

Data security

Microsoft Teams integration

Bespoke integrations

Desktop/mobile apps

Call recording & reporting

Reporting and analytics

Plus, our highly skilled engineering team will ensure 8×8 X1 EDU will integrate with your existing systems, such as Bromcom, iSAMS, and Arbor, among others, as well as bespoke APIs when needed. But our support doesn’t end once a solution has been installed either!

For the first six months you can ask for any changes free of charge so you can hone setting and tweak workflows, so your communications are exactly what you need them to be.

EDU customers also enjoy regular account updates included in our packages, enabling us to surface and deliver further optimisations throughout the life of the solution, expanding capabilities. All alongside reliable support, service maintenance and security services.

To learn more about how Future Voice can help your institution modernise its communication systems, visit book a consultation with us here or call 0800 276 1 276, so we can futureproof your EDU communication system!