8×8 AI Studio:

Build AI agents around how your business works

Create, test and deploy conversational and agentic AI agents across voice and digital channels with 8×8 AI Studio.

Future Voice helps you turn the technology into a practical customer or employee experience, from defining the initial use case to integration, testing, governance and ongoing optimisation.

Move beyond basic chatbots

Traditional chatbots and automated phone menus depend heavily on predefined options, scripts and decision trees.

They can work well when a customer follows the expected path, but often struggle when the language, context or request changes.

8×8 AI Studio is designed to allow organisations to build more flexible AI agents. Instead of manually scripting every possible interaction, users can describe what the agent should achieve and use the AI Studio Builder to design, test and deploy it.

8×8 states that the builder can create agents without specialist developers, rigid decision trees or scripted paths.

What is 8×8 AI Studio?

8×8 AI Studio is an AI agent creation and deployment environment built into the wider 8×8 communications platform.

It is designed to support organisations as they progress from an initial conversational AI agent to more advanced, autonomous workflows.

The platform can support voice, digital messaging, SMS and WhatsApp without requiring a separate channel integration project for every agent. It can also connect agents with the systems and data needed to complete defined actions.

Describe it. Test it. Deploy it.

Describe the required outcome

Begin by defining what the AI agent needs to achieve, who it will support and which boundaries it must follow. This could be answering a set of customer questions, routing calls, gathering lead information or creating a support ticket.

Design the conversation

The AI Studio Builder creates an agent around the intended purpose, information and instructions. The experience can then be reviewed and refined around the language customers are likely to use.

Connect the agent

Link the agent with relevant communications channels, knowledge sources, CRM platforms, ticketing tools or wider business systems.

Define actions and escalation

Specify what the agent is authorised to do, when it should request more information and when it must transfer the interaction to an employee.

Test the complete journey

Validate the agent’s responses, actions, system access, handovers and exception handling before launch.

A woman sitting at a computer at an office wearing headphones.,New York Business

Deploy and improve

Launch the agent across the selected channels and use interaction data and feedback to improve its performance.

Improve experiences across your organisation

AI receptionist

Answer incoming calls, identify the reason for contact, provide information and route callers to the appropriate person or location.

Customer service agent

Handle common enquiries, retrieve relevant information and escalate complex requests to an employee.

Sales qualification agent

Capture inbound enquiries, ask qualification questions, record information and transfer suitable opportunities to sales. 8×8 identifies inbound lead capture, qualification workflows and CRM handoff as a current AI Studio use case.

Appointment and booking agent

Support customers with appointment requests, changes, confirmations and routine booking information.

IT helpdesk agent

Answer common support questions, gather diagnostic information and create a ticket when further assistance is needed.

Internal knowledge agent

Help employees locate approved information, policies, processes or documentation through a conversational interface.

Collections or payment-support agent

Provide account information, issue reminders, gather required details and connect the customer with an appropriate approved payment process.

Multi-location routing agent

Identify the customer’s location or requirement and direct them to the correct branch, service or department.

Let’s discuss the best use case to test your first AI Agent

Speak to our 8x8 team

Why choose Future Voice for 8×8?

Conversational AI

Conversational AI interprets natural language and produces an appropriate response.
It is useful for answering questions, gathering information and guiding a customer through an interaction.

Agentic AI

Agentic AI is designed to work towards an outcome.
It can combine multiple steps, connect with wider systems and take authorised actions rather than simply producing a response.

For example, a conversational AI agent may tell a customer how to report a fault. An agentic AI workflow could gather the fault information, check the customer record, create a ticket, schedule a follow-up and confirm what happens next.

8×8 positions AI Studio as supporting progression from an initial conversational agent to autonomous, multi-step workflows.

Connect agents with your existing systems

An AI agent becomes significantly more useful when it can work with the systems behind the customer journey.

Depending on your environment and requirements, Future Voice can help connect AI Studio with:

CRM platforms
Customer databases
Ticketing systems
Knowledge bases
Appointment systems
Order information
Internal documentation
Contact centre workflows
Communications channels
Specialist business applications

These integrations can allow the agent to retrieve approved information, record customer details, create tasks or complete other authorised activities.

Human handover without starting again

Customers should not have to repeat everything when an AI interaction is transferred to an employee.

8×8 AI Studio allows organisations to define when a handover should occur and preserve context for the receiving employee. It also provides controls around escalation, access and agent behaviour.

We will help define:

Which requests require an employee
Which words, situations or conditions trigger escalation
Where the interaction should be routed
What information should accompany it
Which actions the AI must not complete
How failed or unexpected interactions should be handled

AI governance built into the project

Deploying an AI agent requires more than creating a successful demonstration.

Before launch, organisations should consider:

Data access and permissions
Information accuracy
Approved knowledge sources
Authentication requirements
Customer transparency
Escalation processes
Monitoring and quality assurance
Human oversight
System resilience
Recording and retention
Risk and compliance requirements

We incorporate these considerations into discovery, design, testing and deployment.

From proof of concept to production

Discovery workshop

We define the problem, audience, outcome, data requirements, system dependencies and success measures.

Journey design

We map the ideal interaction, authorised actions, exceptions and human escalation points.

Proof of concept

A controlled agent is configured around the selected use case so stakeholders can experience and assess the journey.

Integration

We connect the agent with the approved communications channels, data sources and business applications.

Testing

The agent is tested against expected requests, unexpected phrasing, failed actions and escalation scenarios.

Deployment

Following approval, the agent is launched into the production environment with appropriate support.

Optimisation

Interaction data and feedback are reviewed to refine the experience and identify further opportunities.

Why implement AI Studio with Future Voice?

We start with the business case

Our team will focus on the customer or operational problem before defining the technology.

We connect the complete journey

Our experience spans business communications, contact centre, CRM integration and workflow design.

We reduce implementation risk

A proof-of-concept-led approach allows you to validate the experience before committing to a wider deployment.

We maintain human oversight

We help establish clear boundaries, escalation paths and controls around how the agent operates.

We expand at the right pace

Once the initial use case is delivering value, we can help identify where AI agents or connected workflows could be introduced next.

Our Testimonials

“We are delighted to endorse the long standing partnership between 8x8 and Future Voice & Data, to provide 8x8's XCaaS solution by delivering both Unified Communications and Contact Centre solutions. The partnership is eight years old now and continues to grow from strength to strength. Future Voice and Data has achieved 8x8's highest level of technical and support accreditation. They have excellent support to provide customers with a safe pair of hands.”

8x8

Keith Jackson, VP Channel Sales EMEA

“In the sector we operate in, it’s imperative for us to act quickly to our client’s needs, the outbreak and these troubling times has simply increased that need. Our emergency ethos is to keep fully operational whilst ensuring we safeguard the wellbeing of our staff. With Future Voice & 8 ×8, we transitioned within 48 hours to a remote working policy across our entire workforce. Future Voice, facilitated the switch to pure home working & also empowered our staff to do more, whilst delivering the capability to truly measure the outcome of home working with live statistics. We can now further improve collaboration by video and content sharing, whilst also keeping our staff connected during this uncertainty we are currently facing further ensuring the wellbeing our staff.”

Capex Finance

Steve Steel, Finance Manager

“We were in the process of choosing another supplier to migrate from our existing legacy phone system when I received a call from Tom at Future Voice about a new platform called 8 ×8. Having demoed the solution, we could quickly see 8 ×8 would not only support our UK offices but also ones in Middle East and Asia so our answer was yes we wanted it. From here the process was seamless, Future Voice provided the perfect process and support to make the changes easy and seamless and the Support team provided on time updates throughout the process. I wouldn’t hesitate at recommending Tom and his team to any company looks for the best in class Voice technology.”

Emerald Technology

Adam DeSanges, Finance Director

“We are delighted to endorse the long-standing partnership between 8x8 and Future Voice & Data. The Future Voice team has extensive experience in providing 8x8's XCaaS solution, encompassing both Unified Communications and Contact Centre solutions. After nearly a decade of collaboration, our relationship continues to grow from strength to strength, most recently with Future Voice achieving 8x8's highest level of technical and support accreditation. In summary, the team is more than just a safe pair of hands for business customers of any size - they are genuine experts in our systems, delivering the most value from our solutions and providing the highest levels of ongoing support possible.”

8x8

David Green

“Future Voice was not only keen to win our business for a modern cloud based office and mobile telephone system but also followed through to ensure a smooth implementation of the selected 8 ×8 platform. We are now working with them to better manage costs and roll out to our international locations.”

NexantECA

Jonathan Bourne, Vice President

“Future Voice and Data refreshed our phone system to the 8 ×8 platform using our existing phone handsets.”

Mason Owen UK Property Consultants

Michael Williams, Head of IT

“We needed our new 8 ×8 platform to be live fast, with new numbers and hardware included. Future Voice and Data were able to get the hardware within five days.”

Accuride

Dave Evans, Network Support Analyst

“We wanted to upgrade our system to the 8 ×8 platform. Future Voice and Data took the lead and brought together all the moving parts of this job. Very impressed! ”

Whitefield Community Primary School

Marie Beale, Headteacher

“We were in the middle of installing our new 8 ×8 platform when we suffered a cyber security breach. The Future Voice and Data team stepped up and helped us config a lot of elements. They increased our cadence calls schedule and ensured I was updated and confident for change over.”

YMCA

Rob Ramsden

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