8×8 X-Series: Unleashing Seamless Communication and Collaboration

Founded nearly 30 years ago, 8×8 has long been an industry leader, providing some of the most reliable and highest-quality communication solutions.

With 99.999% uptime, robust security tools and a wide range of best-in-class integrations with all the common 3rd party platforms your business may use, no hands are safer than 8×8.

With five tiers to choose from, each providing extra functionality, there’s a viable option for businesses of all sizes, from small offices to massive international enterprises, considering 8×8’s solutions are delivered from mirrored, top-tier, fully redundant and diverse data centres that are ISO 27001:2013 and ISO 9001 certified, as well as being U.K. Cyber Essentials Plus accredited.

So, let’s dig into each of 8×8’s tiers, their most popular features and how they could unleash seamless communication and collaboration for your business!

X1

8×8’s lowest-cost solution doesn’t scrimp on functionality or value at all, providing unlimited calls to UK mobiles and landlines, for predictable costs and budgeting.

Users also get all of the typical calling functionality they’re used to, such as Auto Attendants, voicemail (with transcription) and more, as well as the ability to voice and video conference with up to 100 participants!

Even integrations to Teams, Outlook, Google Calendar and Microsoft 365 – are included, as well as a range of team collaboration functions like messaging, group chat, presence and file sharing.

X2

Ideal for smaller businesses, 8×8’s lowest-cost solution doesn’t scrimp on functionality or value at all, providing unlimited calls to 14 countries, for predictable costs and budgeting. That also includes unlimited SMS and fax, as well as HD video and audio conferencing for up to 500 participants!

There are plenty of features that enhance the calling experience too, including multi-level Auto Attendant to keep callers engaged, as well as call recording to help resolve issues and upskill staff.

Staff can also be more productive, thanks to Visual Voicemail and internal messaging, all tied into intuitive UI that makes day-to-day tasks easier and quicker.

X4

By upgrading to 8×8’s next tier, the number of countries included in its unlimited calling package jumps to 482, and integrates advanced call handling features like 8×8 Frontdesk for reception lines to accelerate the transference of calls to the right destination.

Plus, team leaders can take advantage of a range of supervisor analytics tools to stay on top of metrics and better assess employee performance, alongside more Customer Experience-focused features like call monitoring, whisper and barge.

X6

8×8’s middle tier is the starting point for more contact centre-oriented deployments, with skills-based routing, automatically pairing calls with the agents most qualified to handle their particular issue (filtered by the Auto Attendant and IVR experience).

Analytics are also enhanced with automatic reporting and analytics with deeper detail and more options for wallboard metrics, making it easy to keep on top of team performance with a bird’s eye view across all team members.

X7

In the modern world, where many customers prefer other forms of communication than traditional calling, offering an omnichannel solution enables businesses to give contacts more options and communicate in their preferred method, which is becoming a major differentiator for many consumer-facing businesses.

That’s why X7 is one of 8×8’s most popular tiers, delivering an omnichannel solution, including options for social media, chat, email and SMS, all integrated into one platform to provide a unified interface no matter the contact method. X7 also includes co-browsing, enabling agents and contacts to share screens remotely for more collaborative interactions.

X8

Finally, 8×8’s top-tier solution harnesses the power of AI to provide rich speech-to-text functionality and sentiment analysis, enabling businesses to seamlessly interrogate conversations, surface common phrases to highlight problem areas and successes without the need to sift through the raw data of hundreds or even thousands of individual interactions.

8×8 also enables your IT team to save time with an easy-to-use administration portal and add lines with a few clicks. Alternatively, Future Voice can manage your solution for you, ensuring a hands-off experience for smaller teams whose time would be better spent on focusing on the task at hand, not how to add new users or change permissions.

Finally, don’t worry if you think different tiers would be best for different departments, because 8×8 allows you to mix and match its tiers to tailor your phone system to meet your specific needs.

And, by working with Future Voice, you can rest assured that all concerns will be covered and concerns eliminated. Our team takes the time to understand your business process and develop a bespoke 8×8 solution that meets the needs of your various teams, while staying within your budget and timeline.

Want to learn more? Don’t hesitate to reach out to the team on 0800 276 1 276 for more information on 8×8 and how Future Voice can make the transition as seamless as 8×8’s comprehensive platform!