Unlimited global calling for UC phone
Call freely up to 47 countries without additional long distance charges, excluding mobile, special and premium numbers for certain countries.
Microsoft Teams integration
Support for direct routing solution that enables calls to/from a Teams client to be routed via the 8x8 cloud telephony platform (see Add-ons for required license).
Voicemail with transcription
View and listen to recordings on your desk phone, computer or mobile device; transcribes voicemail to text and sends an email with it included.
Record incoming and outgoing calls, play them back, download or delete them.
Web browser click-to-dial
Click any phone number in a web page to instantly make calls from your 8x8 number.
Allow employees to work on any mobile device, from anywhere, at anytime.
Allow employees to work on any desktop device, from anywhere, at anytime.
View of the presence and availability of every user in the organisation or branch and streamlines live call handling.
Enable managers and supervisors to monitor phone conversations of other employees, privately speak (whisper) to the employee without the customer hearing or join (barge) the call and talk with the customer.
Collaborative Contact Center
Inbound chat, email, social channels
Meet your customers on the channels they choose with a 360-degree view of all of a customer’s communications across all available channels.
Capture the voice of the customer with 8x8’s native post-call survey application. Surveys help you take appropriate action to ensure your customer engagement management strategy is optimised to meet customer needs.
Allow your agents to see exactly what is on the customer’s page, quickly helping customers find the information they are looking for or clarifying any questions they may have while filling out a form online.
8x8 Analytics for Contact Center
Performance management tool built around collaboration and coaching.
Speech transcription and analytics
Provides voice-of-the customer insights for 100% of calls.
Hot and cold storage options available for purchase.
HD video and audio conferencing
Share high definition (HD) quality video to see others in a meeting.
Record the audio, video and desktop from a meeting. Save it in the cloud to reference later or to send to those who could not make it.
Customised Meetings experience with configurable background, logo and URL.
Share a YouTube video in a meeting that can be viewed by all participants.
Active Directory and single sign-on
Integration with Active Directory, Okta and other oAuth solutions for single sign-on.
8x8 Analytics for Virtual Office
Active Directory - authentication
Integrate with Active Directory to manage user access to 8x8 services.
Use Single Sign-on for easy authentication.
Plug-n-play integration with G Suite offers 8x8 features right within the G Suite experience. Features include click to call from within Gmail and Google Docs, call pop up, integrated search and extend connectivity to Salesforce.
Outlook plugin offers click to call from within the Outlook directory and emails.
Schedule, start or join meetings with our Office 365 plugin.
GDPR requirements for data processors
Meets all of the GDPR requirements for data processors.