Introducing X-Series
Many businesses today have separate on-premise solutions for phone, video meetings, collaboration, and contact centre. X Series transforms your customer’s experience by enabling them and to interact with your employees seamlessly, in one system of engagement. You can optimise those valuable moments of engagement with clear data from one intelligent platform. What this means for you us faster times to resolution, lower cost of ownership and a better experience for both customers and employees.
Combined with a level of support that you won’t find elsewhere; you’ll never feel lost or forgotten. Future Voice prides itself in supporting customers however possible. Whether it’s a quick question or a problem with any aspect of your IT, we won’t rest until its fixed.
For less than £10 per user per month, you can get:
- Unlimited UK calls
- Single app for telephone, meeting, conferencing (100 users)
- Screensharing and call recording
- Visibility over performance
- Click to dial
“There are a lot of companies quoting 8×8, all with different vendor relationships. We chose Future Voice because they have their own 8×8 technical resource for deployment and first line support.”
“They offered us a tailored, personal service and any questions or configuration changes needed have been executed quickly, with minimal effort from my team, with out of hours support from 8×8 if needed. Future Voice had us live within a matter of days, even helping with the porting side of things and talking directly with our previous supplier when things got a bit complicated. IT was a great help, and with no downtime at all, I wouldn’t hesitate in recommending Future Voice to anyone.”
We are top-tier 8×8 accredited. That means we know the platform inside-out and how to help your business use X-Series to its full potential.
Get in touch to learn more about 8×8 from the team that knows it – and supports it – better than anyone else.
X is an easy transition from collaboration to phone to meeting X is full context with every live interaction X is centralised team messaging with all collaboration platforms X is data analytics on every employee and customer interaction X is supervisor enablement and agent feedback X is intelligent interactions between employees and customers
The Experience is Everything
With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the data they need in one intelligent, easy to manage solution.
And with Microsoft Teams fast becoming synonymous with business communication, you can integrate Teams Directly within 8×8 to ensure that all your commercial partners have a simple way to stay in touch.
Why integrate Teams with X-Series?
- 80% of UK organisations are interested in global telephony capabilities, but MS Teams only offers basic functionality in select countries. Integrating Teams with X-Series ensures you can reach your contacts no matter where they are.
- 93% of organisations agree that their CRM systems should be part of a unified communications strategy and 94% agree that their CRM systems should be integrated with MS Teams.
- 79% of organisations are somewhat or extremely likely to integrate MS Teams with their contact centre in the future. So, don’t let your competitors get ahead!
X-Series Feature List
Lobby | X1 | X2 | X3 | X4 | X6 | X7 | X8 | 8x8 CC Voice | 8x8 CC Omnichannel | 8x8 CC Advanced | ||
Voice and Telephony | ||||||||||||
Unlimited global calling for UC phone | Call freely up to 47 countries without additional long distance charges, excluding mobile, special and premium numbers for certain countries. | Internal calling only | UK | 14 Countries | 32 Countries | 47 Countries | 47 Countries | 47 Countries | 47 Countries | N/A | N/A | N/A |
Voicemail with transcription | View and listen to recordings on your desk phone, computer or mobile device; transcribes voicemail to text and sends an email with it included. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
UC call recording | Record incoming and outgoing calls, play them back, download or delete them. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
Web browser click-to-dial | Click any phone number in a web page to instantly make calls from your 8x8 number. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No |
Mobile app | Allow employees to work on any mobile device, from anywhere, at anytime. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
Desktop app | Allow employees to work on any desktop device, from anywhere, at anytime. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
Switchboard Pro¹ | View of the presence and availability of every user in the organisation or branch and streamlines live call handling. | No | No | No | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
Barge, monitor, whisper | Enable managers and supervisors to monitor phone conversations of other employees, privately speak (whisper) to the employee without the customer hearing or join (barge) the call and talk with the customer. | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Collaborative Contact Center | ||||||||||||
Inbound chat, email, social channels | Meet your customers on the channels they choose with a 360-degree view of all of a customer’s communications across all available channels. | No | No | No | No | No | N/A | Yes | Yes | N/A | Yes | Yes |
Post call survey | Capture the voice of the customer with 8x8’s native post-call survey application. Surveys help you take appropriate action to ensure your customer engagement management strategy is optimised to meet customer needs. | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes |
Co-browse | Allow your agents to see exactly what is on the customer’s page, quickly helping customers find the information they are looking for or clarifying any questions they may have while filling out a form online. | No | No | No | No | No | N/A | No | No | N/A | No | No |
8x8 Analytics for Contact Center | No | No | No | No | No | No | No | No | No | No | No | No |
Quality management | Performance management tool built around collaboration and coaching. | No | No | No | No | No | £ | £ | Yes | £ | £ | Yes |
Speech transcription and analytics | Provides voice-of-the customer insights for 100% of calls. | No | No | No | No | No | £ | £ | Yes | £ | £ | Yes |
Screen recording | Hot and cold storage options available for purchase. | No | No | No | No | No | £ | £ | £ | £ | £ | £ |
Universal Team Messaging | ||||||||||||
HD video and audio conferencing | Share high definition (HD) quality video to see others in a meeting. | No | 100 participants | 100 participants | 100 participants | 100 participants | 100 participants | 100 participants | 100 participants | N/A | N/A | N/A |
Cloud Recordings | Record the audio, video and desktop from a meeting. Save it in the cloud to reference later or to send to those who could not make it. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
Branding | Customised Meetings experience with configurable background, logo and URL. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
YouTube video sharing | Share a YouTube video in a meeting that can be viewed by all participants. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
Active Directory and single sign-on | Integration with Active Directory, Okta and other oAuth solutions for single sign-on. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
8x8 Analytics for Virtual Office | No | No | No | No | No | No | No | No | No | No | No | |
Active Directory - authentication | Integrate with Active Directory to manage user access to 8x8 services. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Single sign on | Use Single Sign-on for easy authentication. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
G Suite integration | Plug-n-play integration with G Suite offers 8x8 features right within the G Suite experience. Features include click to call from within Gmail and Google Docs, call pop up, integrated search and extend connectivity to Salesforce. | No | No | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
Microsoft Teams integration | Support for direct routing solution that enables calls to/from a Teams client to be routed via the 8x8 cloud telephony platform (see Add-ons for required license). | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No |
Outlook integration³ | Outlook plugin offers click to call from within the Outlook directory and emails. | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
Office 365 integration | Schedule, start or join meetings with our Office 365 plugin. | No | No | Yes | Yes | Yes | Yes | Yes | Yes | N/A | N/A | N/A |
GDPR requirements for data processors | Meets all of the GDPR requirements for data processors. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
ISO 27001⁴ | ISO/IEC 27001 is an internationally recognized best practice framework for an information security management system, and 8x8 is certified. It helps companies identify the threats to important data and put in place the appropriate controls to reduce the risk. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
UK Government G Cloud⁴ | Authorised UK Government G-Cloud marketplace supplier with one of the UK’s highest levels of security and compliance certifications. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
FISMA (NIST 800-53)⁴ | Certified as fully FISMA/NIST 800-53 compliant, which includes 2,500 areas 8x8 must maintain compliance. Enables doing business with sensitive entities in the US government. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Privacy Shield | Use 8x8 to do business internationally, with the confidence that your communications meet the rigorous Privacy Shield data protection requirements. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Cyber Essentials⁴ | A primary objective of the UK Government’s National Cyber Security Strategy is to make the UK a safer place to conduct business online. 8x8 is compliant with the Cyber Essentials standards. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
FIPS 140-2 Encryption | FIPS 140-2 encryption is available as an option for 8x8 customers. | Optional | Optional | Optional | Optional | Optional | Optional | Optional | Optional | Optional | Optional | Optional |
CSA Cloud Security Alliance - Star Alliance Compliance | Achieved by 8x8, the CSA Cloud Controls Matrix (CCM) is generally understood to be one of the most complete and detailed Cloud Software as a Service (SaaS) security and regulatory compliance questionnaire evidence required by major audits frameworks. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
24/7 Support | 24/7 global follow-the-sun Support. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
7 global support centers | 7 support centers around the globe, co-location with Network Operations Center. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Self-service support portal | Access the global support team via our portal, chat or phone. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
One cloud solution
No matter the size or scope of your organisation, having everything you need in one place – Voice, Meetings, Collaboration, and Contact Centre across both mobile and desktop devices – offers a wide range of benefits. You’ll be able to move at the speed of your customer’s expectations, leading to better customer service, less churn and higher revenue.
Only having one system to work from not only increases revenue, but it also reduces the time spent by employees switching between platforms, searching for the information they need, meaning more time for the tasks they need to complete. And for you, having your team all work from one platform means you can enjoy a greater level of real-time visibility across team productivity and performance.
Why choose X-Series?
- Seamless transition from collaboration to phone to video
- Full context with every interaction
- Centralised team messaging with all collaboration platforms
- Data analytics on every employee and customer interaction
- Supervisor enablement and agent feedback
- Intelligent interaction between employees and customers
- APIs for over 40 web and cloud services
Why choose Future Voice?
Future Voice is an award-winning, official 8×8 Reseller operating throughout the UK, with over two decades of experience in designing, deploying and managing 8×8 systems. And no one else will give you the level of dedication and support that Future Voice does.
“8×8 has worked with Future Voice for several years now, and we couldn’t be happier with their unique approach in deploying our services to their customers. From small businesses to large blue-chip organisations and major financial establishments, they treat every single one the same; providing bespoke 8×8 solutions, including FoC project management and deployment, as well as all training necessary for admins to make the most of our platform.”
Future Voice provides true value to its customers by learning everything possible about them and supplying frictionless, future-proof UC and Voice solutions. Delivering all aspects of business communications from a single point of contact, meaning you only ever need one number to get through to a highly skilled, honest and open support team.
