8×8 business communications

Delivered around your business, by experts.

Bring business communications, customer engagement and intelligent automation together through one connected 8×8 platform.

Future Voice designs, deploys and supports 8×8 business communications and contact centre solutions around the way your organisation operates. From cloud telephony and Microsoft Teams integration to customer experience, analytics, AI and bespoke CRM integrations, we help you get more from every part of the platform.

Connect your employees, customers and data

Disconnected communications make it harder for employees to collaborate, serve customers and access the information they need.

8×8 provides a connected cloud communications platform spanning business voice, video, messaging, customer engagement and contact centre operations. Employees can communicate from the office, at home or on the move, while customer-facing teams can manage interactions across multiple channels without losing context.

The platform can also connect with Microsoft Teams, CRM platforms and wider business applications, creating a more consistent experience across your organisation.

With Future Voice, the technology is only the beginning. We take responsibility for understanding your requirements, designing the solution, configuring the platform, managing deployment and providing responsive ongoing support.

One 8×8 platform. Multiple ways to improve your business.

8×8 cloud communications

Give employees access to business calls, video, chat, messaging and collaboration through a connected cloud environment.

8×8 Work helps your people stay available wherever they work, using desktop, browser, mobile and compatible desk-phone experiences. Centralised management also gives IT teams greater control over users, numbers, call flows and communications services.

8×8 AI

Use AI to automate routine interactions, assist employees and uncover more value from business conversations.

8×8 brings AI capabilities into its wider communications and customer experience platform, supporting use cases such as intelligent automation, agent assistance, transcription, interaction analysis and virtual agents.

8×8 Contact Centre

Create faster, more consistent customer experiences across voice and digital channels.

8×8 Contact Centre gives customer service teams the tools to route interactions, support agents and monitor performance within a connected environment. Customer conversations can move between channels and employees while retaining the context needed to provide a joined-up response.

8×8 AI Studio

Build and deploy conversational and agentic AI agents across voice and digital channels.

8×8 AI Studio allows organisations to describe, build, test and deploy AI agents without relying on rigid decision trees. AI agents can answer questions, gather information, connect with business systems, complete defined actions and transfer conversations to employees when human support is required.

8×8 for Microsoft Teams

Add enterprise-grade business telephony and contact centre capabilities to the Microsoft Teams environment your employees already use.

Users can make and receive external calls through Teams while your organisation retains the wider call handling, routing, analytics and management capabilities provided by 8×8.

Improve experiences across your organisation

Make it easier for customers to reach you

Bring voice and digital channels together so customers can communicate through the method most appropriate to them.

Give employees better context

Connect communications with customer records and business applications, reducing the need to search across multiple systems during an interaction.

Reduce repetitive work

Automate appropriate enquiries, routing decisions, data capture and follow-up activities so employees can focus on work that requires their judgement.

Increase operational visibility

Use reporting, analytics and conversation data to understand demand, team performance and customer experience.

Support flexible working

Allow employees to remain connected through desktop, mobile, browser, Microsoft Teams and compatible devices.

Simplify technology management

Replace fragmented communications services with a more consistent platform, support structure and management experience.

Get the questions you have on 8×8 answered by an expert

Speak to our 8x8 team

8×8 and Microsoft Teams

Microsoft Teams has become central to how many organisations collaborate, but Teams alone may not provide every telephony, contact centre or customer experience capability the business requires.

8×8 for Microsoft Teams extends Teams with business calling and contact centre capabilities. Employees can continue working through a familiar Teams interface while calls are supported by the wider 8×8 communications environment. 8×8 currently describes the proposition as extending Microsoft Teams with enterprise calling and a certified contact centre.

We can help you:

Review your Microsoft Teams telephony requirements
Design user groups, call flows and routing
Migrate telephone numbers
Configure business calling
Connect customer-facing teams
Test the environment before launch
Support users during and after deployment

Why choose Future Voice for 8×8?

Nearly a decade of 8x8 experience

Future Voice has maintained a long-standing relationship with 8×8 and has extensive experience delivering its unified communications and contact centre technologies.

Responsive ongoing support

You receive direct access to experienced technical specialists who understand both your organisation and your configured 8×8 environment.

Proof of concept delivery

Where appropriate, we can create a configured proof of concept so stakeholders can validate key workflows, integrations, call handling and user experiences before wider deployment.

Complete implementation support

Future Voice can support discovery, design, configuration, integration, number porting, deployment, user adoption and ongoing optimisation.

Top-tier technical and support accreditation

Future Voice has achieved 8×8’s highest level of technical and support accreditation, giving customers access to a team that understands the platform in depth. This accreditation and the longevity of the partnership are also highlighted in testimonials currently published by both Future Voice and 8×8 representatives.

Our approach to 8×8 deployment

Discovery

We assess your current environment, users, locations, customer journeys, numbers, integrations and operational priorities.

Solution design

Our consultants create an 8×8 solution aligned with your technical and commercial requirements.

Configuration and integration

We configure users, call flows, routing, permissions, reporting and integrations before launch.

Testing

Your project team can test key workflows and provide feedback before the wider deployment.

Migration and launch

We coordinate number porting, hardware, user communications, deployment and go-live support.

Support and optimisation

Following launch, we help resolve issues, implement changes and identify opportunities to improve how the platform is used.

Our Testimonials

“We are delighted to endorse the long standing partnership between 8x8 and Future Voice & Data, to provide 8x8's XCaaS solution by delivering both Unified Communications and Contact Centre solutions. The partnership is eight years old now and continues to grow from strength to strength. Future Voice and Data has achieved 8x8's highest level of technical and support accreditation. They have excellent support to provide customers with a safe pair of hands.”

8x8

Keith Jackson, VP Channel Sales EMEA

“In the sector we operate in, it’s imperative for us to act quickly to our client’s needs, the outbreak and these troubling times has simply increased that need. Our emergency ethos is to keep fully operational whilst ensuring we safeguard the wellbeing of our staff. With Future Voice & 8 ×8, we transitioned within 48 hours to a remote working policy across our entire workforce. Future Voice, facilitated the switch to pure home working & also empowered our staff to do more, whilst delivering the capability to truly measure the outcome of home working with live statistics. We can now further improve collaboration by video and content sharing, whilst also keeping our staff connected during this uncertainty we are currently facing further ensuring the wellbeing our staff.”

Capex Finance

Steve Steel, Finance Manager

“We were in the process of choosing another supplier to migrate from our existing legacy phone system when I received a call from Tom at Future Voice about a new platform called 8 ×8. Having demoed the solution, we could quickly see 8 ×8 would not only support our UK offices but also ones in Middle East and Asia so our answer was yes we wanted it. From here the process was seamless, Future Voice provided the perfect process and support to make the changes easy and seamless and the Support team provided on time updates throughout the process. I wouldn’t hesitate at recommending Tom and his team to any company looks for the best in class Voice technology.”

Emerald Technology

Adam DeSanges, Finance Director

“We are delighted to endorse the long-standing partnership between 8x8 and Future Voice & Data. The Future Voice team has extensive experience in providing 8x8's XCaaS solution, encompassing both Unified Communications and Contact Centre solutions. After nearly a decade of collaboration, our relationship continues to grow from strength to strength, most recently with Future Voice achieving 8x8's highest level of technical and support accreditation. In summary, the team is more than just a safe pair of hands for business customers of any size - they are genuine experts in our systems, delivering the most value from our solutions and providing the highest levels of ongoing support possible.”

8x8

David Green

“Future Voice was not only keen to win our business for a modern cloud based office and mobile telephone system but also followed through to ensure a smooth implementation of the selected 8 ×8 platform. We are now working with them to better manage costs and roll out to our international locations.”

NexantECA

Jonathan Bourne, Vice President

“Future Voice and Data refreshed our phone system to the 8 ×8 platform using our existing phone handsets.”

Mason Owen UK Property Consultants

Michael Williams, Head of IT

“We needed our new 8 ×8 platform to be live fast, with new numbers and hardware included. Future Voice and Data were able to get the hardware within five days.”

Accuride

Dave Evans, Network Support Analyst

“We wanted to upgrade our system to the 8 ×8 platform. Future Voice and Data took the lead and brought together all the moving parts of this job. Very impressed! ”

Whitefield Community Primary School

Marie Beale, Headteacher

“We were in the middle of installing our new 8 ×8 platform when we suffered a cyber security breach. The Future Voice and Data team stepped up and helped us config a lot of elements. They increased our cadence calls schedule and ensured I was updated and confident for change over.”

YMCA

Rob Ramsden

View Case study

8x8