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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

Avaya

Innovate without disruption… with Avaya!
Modernise and enhance your customer experience by incorporating new cloud capabilities like digital channels, AI, workflow automation, and more.
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Avaya IP Office

Simplify how communications and collaboration work for your business.

Avaya IP Office can transform your business with tools that enable your team to take an active role in creating value, delighting customers and engaging colleagues in interactions that deliver meaningful results.

70% off Avaya J Series-compatible hardware

Get 70% off all Series J Central-compatible hardware
If your business relies on deskphones, this is an offer you won’t want to miss!

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Key Capabilities at a Glance

Flexible deployment

IP Office supports cloud, on-premise and hybrid deployments, including the ability to migrate from one to another whenever the time’s right for you.

Embed communications in the applications you already have

Integrate Salesforce, Google, Microsoft 365 and other popular business platforms for a seamless experience.

All-in-one comms and collaboration

A single app for voice, video, messaging, conferencing and more, keeping employees productive on any device, anywhere.

Distinctive customer contact

Integrated voice, web chat, e-mail, Fax and reporting, so that even the smallest contact centres can deliver sophisticated customer interactions.

Cost-saving applications

Built-in audio and video conferencing, Bring Your Own Device (BYOD), and voice and instant messaging reduce monthly calling costs.

Peace of mind

Highly reliable and secure, IP Office reduces security threats, toll fraud, and downtime through a hardened architecture, proven across 635,000 businesses.

Complete mobility solutions

Whether employees are on the road, working remotely or in the office, IP Office’s intuitive tools keep them engaged, productive and reachable.

Scalability (5 to 3,000 Users)

Avaya IP Office grows with you as your business accelerates, with support for up to 3,000 users at up to 150 networked sites.

Want your business to communicate and collaborate without limits?

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