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Learn how Future Voice implemented a solution that enabled remote working with a full Contact Centre feature set providing benefits in terms of simplified management and billing.
After learning about the business, Future Voice discovered a large batch of missing numbers and other issues that were quickly resolved.
Drawing on the knowledge of the Future Voice Team implemented much more than just a telephone system with new features introduced such as chat and social media.
After a frustrating experience working with other vendors, Future Voice implemented a caller ID recognition feature that allows the team to identify the caller so agents can greet them warmly and treat them like part of the Rovers family.