Testimonials
What our customers say…
Our customers are our greatest promotors, and there’s a reason why we have a 98% customer retention rate. It’s because we take the time to get to know our customers and learn everything we can so that our solutions don’t just meet their current needs, but tomorrow’s too.
Choose a case study
Case studies
Testimonials
NHS Hertfordshire
Hertfordshire Community NHS Trust migrated its contact centre seamlessly, enabling flexible remote working, improved call handling, lower costs, and uninterrupted patient services —all within a tight three-month timeframe.View Case study
PurpleBricks
A bespoke telephony and routing solution allowed Purple Bricks to modernise its contact centre, deliver faster responses, and maintain a consistent customer experience across multiple teams and platforms.View Case study
Bravissimo
AI scheduling, secure video calls, in-chat payments, and full RingCentral integration —Future Voice delivered a complete solution to modernise Bravissimo’s contact centre.View Case study
YMCA
After learning about the business, Future Voice discovered a large batch of missing numbers and other issues that were quickly resolved.View Case study
FareShare
Future Voice consolidated all Fareshare’s communication services into a single solution allowing them to enjoy more predictable billing and control over expenditure.View Case study
Blackburn Rovers
After a frustrating experience working with other vendors, Future Voice implemented a caller ID recognition feature that allows the team to identify the caller so agents can greet them warmly and treat them like part of the Rovers family.View Case study
Cheltenham College
By performing an audit of the college’s sprawling comms stack, Future Voice was able to reduce the number of lines to approximately 300 handsets at the same price as the previous comms solution, providing a flexible, reliable and agile communication solution.View Case study
Thinking Traveller
A carefully planned migration to Zoom Phone and Zoom Meetings enhanced Thinking Traveller’s operational efficiency, providing intuitive tools, AI call analytics, and supervisor reporting.View Case study
BRE Group
BRE Group partnered with Future Voice & Data to migrate from RingCentral to Zoom Phone, achieving a smooth, future-proof communication platform with improved support, scalability, and user empowerment.View Case study
Vision Foundation
Learn how Vision Foundation saved a massive 50% over their previous telephone system and allowed staff to work from home.View Case study
Sysmex
Drawing on the knowledge of the Future Voice Team implemented much more than just a telephone system with new features introduced such as chat and social media.View Case study
Mr Fothergill’s
With the reporting functionalities delivered by Future Voice, stakeholders have a quantitative perspective on performance, ensuring any potential issues with seed batches, or gardening products can be efficiently handled.View Case study
Triton Showers
Learn how Future Voice implemented a solution that enabled remote working with a full Contact Centre feature set providing benefits in terms of simplified management and billing.View Case study
Bradley Environmental
After a bad experience working with their previous vendor, Future Voice set up a highly reliable communication-compatible solution, removing the need for costly on-site maintenance.View Case study
Pathfinder Schools
Impressed by Future Voice’s dedication and support, the team are reviewing each site’s connectivity, cybersecurity and CCTV solutions to ensure the Trust is getting the best value for money and that all sites are entirely futureproofed from the upcoming 2025 Switch Off.View Case study
Hearing Dogs
Future Voice upgraded Hearing Dogs for Deaf People’s communications with Dialpad, enabling BYOD, seamless SMS, secure reporting, and flexible call management, reducing costs while improving volunteer and staff collaboration and efficiency.View Case study
Sanderson
Sanderson's global communications were migrated from Unify to RingCentral across 11 locations, porting 800+ numbers for 400 users in just three months - restoring confidence, improving user experience, and delivering a bespoke migration model RingCentral has since adopted company-wide.View Case study
Trinity Finance
When Trinity Finance came to Future Voice, the technology wasn't the problem - the implementation was. With consultants falling back on personal mobiles and compliance gaps mounting, something had to change.View Case study
Emerald Tech
Future Voice transformed Emerald Technology's global communication by deploying a tailored platform with CRM integration, training features, and global calling bundles, improving user adoption, reducing costs, streamlining workflows, and providing proactive support for seamless international collaboration.View Case study
Crannull
Crannull improved communication efficiency and support by switching to Zoom Phone with Future Voice, resolving previous provider issues, enabling better call management, and gaining responsive support, which enhanced operations and opened new opportunities for growth.View Case study
Bristol Zoo
Future Voice successfully migrated Bristol Zoo’s communications to Zoom Phone, overcoming a nationwide porting freeze and strict operational deadlines, ensuring seamless customer service and operational improvements ahead of the zoo’s busiest season.View Case study
Nightingale
Future Voice migrated around 300 users at Nightingale Hammerson onto Zoom Phone, giving staff flexible devices and automated call routing while making sure every resident kept their direct dial number and, where they preferred, their existing phone.View Case study
NHS Hertfordshire
Hertfordshire Community NHS Trust migrated its contact centre seamlessly, enabling flexible remote working, improved call handling, lower costs, and uninterrupted patient services —all within a tight three-month timeframe.View Case study
PurpleBricks
A bespoke telephony and routing solution allowed Purple Bricks to modernise its contact centre, deliver faster responses, and maintain a consistent customer experience across multiple teams and platforms.View Case study
Bravissimo
AI scheduling, secure video calls, in-chat payments, and full RingCentral integration —Future Voice delivered a complete solution to modernise Bravissimo’s contact centre.View Case study
YMCA
After learning about the business, Future Voice discovered a large batch of missing numbers and other issues that were quickly resolved.View Case study
FareShare
Future Voice consolidated all Fareshare’s communication services into a single solution allowing them to enjoy more predictable billing and control over expenditure.View Case study
Blackburn Rovers
After a frustrating experience working with other vendors, Future Voice implemented a caller ID recognition feature that allows the team to identify the caller so agents can greet them warmly and treat them like part of the Rovers family.View Case study
Cheltenham College
By performing an audit of the college’s sprawling comms stack, Future Voice was able to reduce the number of lines to approximately 300 handsets at the same price as the previous comms solution, providing a flexible, reliable and agile communication solution.View Case study
Thinking Traveller
A carefully planned migration to Zoom Phone and Zoom Meetings enhanced Thinking Traveller’s operational efficiency, providing intuitive tools, AI call analytics, and supervisor reporting.View Case study
BRE Group
BRE Group partnered with Future Voice & Data to migrate from RingCentral to Zoom Phone, achieving a smooth, future-proof communication platform with improved support, scalability, and user empowerment.View Case study
Vision Foundation
Learn how Vision Foundation saved a massive 50% over their previous telephone system and allowed staff to work from home.View Case study
Sysmex
Drawing on the knowledge of the Future Voice Team implemented much more than just a telephone system with new features introduced such as chat and social media.View Case study
Mr Fothergill’s
With the reporting functionalities delivered by Future Voice, stakeholders have a quantitative perspective on performance, ensuring any potential issues with seed batches, or gardening products can be efficiently handled.View Case study
Triton Showers
Learn how Future Voice implemented a solution that enabled remote working with a full Contact Centre feature set providing benefits in terms of simplified management and billing.View Case study
Bradley Environmental
After a bad experience working with their previous vendor, Future Voice set up a highly reliable communication-compatible solution, removing the need for costly on-site maintenance.View Case study
Pathfinder Schools
Impressed by Future Voice’s dedication and support, the team are reviewing each site’s connectivity, cybersecurity and CCTV solutions to ensure the Trust is getting the best value for money and that all sites are entirely futureproofed from the upcoming 2025 Switch Off.View Case study
Hearing Dogs
Future Voice upgraded Hearing Dogs for Deaf People’s communications with Dialpad, enabling BYOD, seamless SMS, secure reporting, and flexible call management, reducing costs while improving volunteer and staff collaboration and efficiency.View Case study
Sanderson
Sanderson's global communications were migrated from Unify to RingCentral across 11 locations, porting 800+ numbers for 400 users in just three months - restoring confidence, improving user experience, and delivering a bespoke migration model RingCentral has since adopted company-wide.View Case study
Trinity Finance
When Trinity Finance came to Future Voice, the technology wasn't the problem - the implementation was. With consultants falling back on personal mobiles and compliance gaps mounting, something had to change.View Case study
Emerald Tech
Future Voice transformed Emerald Technology's global communication by deploying a tailored platform with CRM integration, training features, and global calling bundles, improving user adoption, reducing costs, streamlining workflows, and providing proactive support for seamless international collaboration.View Case study
Crannull
Crannull improved communication efficiency and support by switching to Zoom Phone with Future Voice, resolving previous provider issues, enabling better call management, and gaining responsive support, which enhanced operations and opened new opportunities for growth.View Case study
Bristol Zoo
Future Voice successfully migrated Bristol Zoo’s communications to Zoom Phone, overcoming a nationwide porting freeze and strict operational deadlines, ensuring seamless customer service and operational improvements ahead of the zoo’s busiest season.View Case study
Nightingale
Future Voice migrated around 300 users at Nightingale Hammerson onto Zoom Phone, giving staff flexible devices and automated call routing while making sure every resident kept their direct dial number and, where they preferred, their existing phone.View Case study
All
3CX
8x8
Avaya
Education
Non-profit
Phone Systems
RingCentral
Vendors
“The landlines work without fail and have done so for the past 6 years since starting our contract with Future Voice. Future Voice are always ready at hand to assist with any queries we may have and Justin Goodchild has been very accommodating with assisting of the renewal process to ensure this has been a smooth experience.”
EasyHotel
Sarah Champion, Business Support Assistant
“Future Voice helped Y international UK Ltd install a complete phone system into our new warehouse in 2019. They set up over 50 phones using VoIP for all internal users to call each other and to call outside clients, plus set up so all users can use VoIP to call our sister company in UAE and 6 other regions. If we do have any problems, Future Voice can come in remotely to sort them out the same day – excellent system. I would recommend Future Voice to any company that needs a small phone system up to a large one like ours. Mark and his team covered all the work in a very professional way, their service is excellent.”
Y International UK Ltd
Ricky Perks, IT Manager
“Future Voice and Data managed the installation of the 3CX System at S.I. Sealy. We were already using existing handsets but were having a few issues bringing them to service. What was unique about this project was that rather than burying their heads in the sand and putting the responsibility back on to us, Future Voice and Data sent a highly-trained engineer to the site and invested the time to get the handsets working. It was this aftercare, time and effort that made the difference for us.”
S.I. Sealy
Matthew Pickford, Technical Director
“When we had a major problem with our existing VoIP Phone solution, Future Voice and Data came to the rescue. We called them at 4pm and their installer was here the next morning to fit our new system. Paul was very professional and kept us informed throughout the process on the day. All staff are a pleasure to deal with, nothing is too much trouble, keep up the good work.”
Wealth Management Company
Client Services, (unnamed)
“Even from that first call, it was clear Future Voice liked a challenge and truly wanted to get to know the business, to figure out if there was anything else they could help with. Mark and Steve were absolutely amazing, answering all my odd questions and making sure everything was in order. They even let me know when there was a large batch of numbers missing … They were like my very own Quality Control!
We couldn’t be happier with the results. It’s an absolute game-changer for us and we can’t wait to take our relationship with Future Voice even further as we scope out a much larger project.”
View Case study
We couldn’t be happier with the results. It’s an absolute game-changer for us and we can’t wait to take our relationship with Future Voice even further as we scope out a much larger project.”
YMCA
Rob Ramsden, IT Manager
View Case study
“It was immediately clear how knowledgeable the FV team is, and no question was too small, difficult or crazy … They listened to our entire Wishlist, sharing our excitement, and basically said yes to everything!
We’ve now got what we needed and a defined path to adopt other mediums like chat and social media. Future Voice has done a lot of the groundwork, taking delays out of that to ensure we can quickly respond to new customer demands.
It’s like working with members of our own team. They’re honest, collaborative and always passionate about what they do. We have so much fun, I have to stop myself sometimes when we’re having too much of a laugh and bring it back to business! ”
View Case study
We’ve now got what we needed and a defined path to adopt other mediums like chat and social media. Future Voice has done a lot of the groundwork, taking delays out of that to ensure we can quickly respond to new customer demands.
It’s like working with members of our own team. They’re honest, collaborative and always passionate about what they do. We have so much fun, I have to stop myself sometimes when we’re having too much of a laugh and bring it back to business! ”
Sysmex
Ken Turner, Operations Manager
View Case study
“We needed our new 8 ×8 platform to be live fast, with new numbers and hardware included. Future Voice and Data were able to get the hardware within five days.”
Accuride
Dave Evans, Network Support Analyst
“Future Voice couldn’t have done more to support us, and ensure we kept to the deadline set. We’re now able to identify the caller so agents can see the reason for them calling in advance, greet them warmly and treat them like part of the Rovers family. We’re already well on the way, and once we adopt some other additional features, we’ll have the solution we always dreamed of! ”
View Case study
Blackburn Rovers
Kieran Shellard, IT Manager
View Case study
“We wanted to upgrade our system to the 8 ×8 platform. Future Voice and Data took the lead and brought together all the moving parts of this job. Very impressed! ”
Whitefield Community Primary School
Marie Beale, Headteacher
“We were in the process of choosing another supplier to migrate from our existing legacy phone system when I received a call from Tom @ Future Voice about a new platform called 8 ×8. Having demoed the solution, we could quickly see 8 ×8 would not only support our UK offices but also ones in Middle East and Asia so our answer was yes we wanted it. From here the process was seamless, Future Voice provided the perfect process and support to make the changes easy and seamless and the Support team provided on time updates throughout the process. I wouldn’t hesitate at recommending Tom and his team to any company looks for the best in class Voice technology.”
Emerald Technology
Adam DeSanges, Finance Director
“Future Voice was not only keen to win our business for a modern cloud based office and mobile telephone system but also followed through to ensure a smooth implementation of the selected 8 ×8 platform. We are now working with them to better manage costs and roll out to our international locations.”
NexantECA
Jonathan Bourne, Vice President
“As part of the Leicester City’s building school for the future scheme, The City of Leicester College was awarded a new building and the telecommunications aspect was very important to us. We had been using a very outdated system for many years and the support in finding an excellent quality product that offered value for money was paramount. Future Voice and Data understood our requirements and guided us through every step of the journey, with efficiency, professionalism and diligence.
With learning a lot of new systems at the same time, it was inevitable that I would not always remember how to do things and have on at least one occasion required bailing out because I had created a problem. Future Voice and Data dealt with my inefficiencies in a speedy and accurate way which enabled us to carry on without disruption.
Future Voice and Data are just as supportive today two years down the line as they were at the beginning. Everyone that I have had dealings with in that two years have been able to address my query in a very fast time, constantly keeping me updated of where they are in solving any issues I might have had and going that extra mile to ensure that we are happy with every outcome.
As a business and enterprise college it is nice to come across a company that does not have constraints and are always supportive to their clients. It has been a pleasure working with Future Voice and Data and I am sure the excellent customer / supplier relationship will continue going forward because they are a very customer focused company.”
With learning a lot of new systems at the same time, it was inevitable that I would not always remember how to do things and have on at least one occasion required bailing out because I had created a problem. Future Voice and Data dealt with my inefficiencies in a speedy and accurate way which enabled us to carry on without disruption.
Future Voice and Data are just as supportive today two years down the line as they were at the beginning. Everyone that I have had dealings with in that two years have been able to address my query in a very fast time, constantly keeping me updated of where they are in solving any issues I might have had and going that extra mile to ensure that we are happy with every outcome.
As a business and enterprise college it is nice to come across a company that does not have constraints and are always supportive to their clients. It has been a pleasure working with Future Voice and Data and I am sure the excellent customer / supplier relationship will continue going forward because they are a very customer focused company.”
City of Leicester College
Sarah Treanor, ICT Consultant
“I have worked with Future Voice and Data on several implementations and found each project to run smoothly and as planned. Each stage of both projects was explained step by step and expectations set accordingly. The first project was to replace an existing system with new VoIP system. When the time came for install the equipment was delivered well in advance and the project started on time. The units were installed and the cutover happened as planned with good communication throughout. The training to staff was well received and the supporting notes were very helpful.
The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.
The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team.
As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class. I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”
The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.
The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team.
As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class. I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”
Ellesmere College
Sarah Treanor, ICT Consultant
“We wanted to upgrade our system to the 8 ×8 platform. Future Voice and Data took the lead and brought together all the moving parts of this job. Very impressed! ”
Whitefield Community Primary School
Marie Beale, Headteacher
“We had been let down by another company but needed all 18 of our site numbers porting, including our head office. The Future Voice and Data team impressed us with how they stepped in and helped even though it was out of the scope of the original project.”
Langley House Trust
Jonathan Binley, Data Protection Officer
“We are delighted to endorse the long-standing partnership between 8 ×8 and Future Voice & Data. The Future Voice team has extensive experience in providing 8 ×8’s XCaaS solution, encompassing both Unified Communications and Contact Centre solutions. After nearly a decade of collaboration, our relationship continues to grow from strength to strength, most recently with Future Voice achieving 8 ×8’s highest level of technical and support accreditation. In summary, the team is more than just a safe pair of hands for business customers of any size – they are genuine experts in our systems, delivering the most value from our solutions and providing the highest levels of ongoing support possible.”
8×8
Keith Jackson, VP EMEA Channel
“We are delighted to be jointly going to market in partnership with Future Voice & Data. Future Voice & Data have built a fantastic reputation in delivering customer service with best of breed technologies and our partnership continues to go from strength to strength. We are proud that Future Voice & Data has decided to invest heavily in becoming certified to become a RingCentral Professional Services partner, permitting them to offer differentiated value to their customers on our market leading platforms.”
RingCentral
Tony McNish, Regional Vice President, Channel Sales UK
“Future Voice couldn’t have done more to support us, and ensure we kept to the deadline set. We’re now able to identify the caller so agents can see the reason for them calling in advance, greet them warmly and treat them like part of the Rovers family. We’re already well on the way, and once we adopt some other additional features, we’ll have the solution we always dreamed of! ”
View Case study
Blackburn Rovers
Kieran Shellard, IT Manager
View Case study
“Future Voice made sure we stayed informed and up to date, basically making sure we weren’t alone and keeping us on the ‘straight and narrow’, which gave us a lot more confidence!
There were two engineers who were present on the day to assist us, and apart from some minor issues – which were on RingCentral’s part, which were further escalated by Future Voice – the migration was completely smooth thanks to Future Voice! ”
View Case study
There were two engineers who were present on the day to assist us, and apart from some minor issues – which were on RingCentral’s part, which were further escalated by Future Voice – the migration was completely smooth thanks to Future Voice! ”
Triton Showers
Stuart Pearson, IT Systems Manager
View Case study
“I would like to take this opportunity to extend my thanks to Future Voice and Data for the excellent service that you have provided to the BSF Leicester programme. From the very first engagement, the professionalism of FVAD has been exemplary with a constant willingness and drive to deliver the highest level of service to both Capita and the end-users. FVADs ability to balance technical expertise with customer-facing skills has been a critical factor in guaranteeing successful delivery of the telephony solution.
The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.
The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team. As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class.
I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”
The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.
The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team. As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class.
I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”
Capita Managed IT Services
Program Manager
“As a Project Manager (PM) delivering ICT in the Education sector for the best part of a decade, I have been supported by a vast number of partners across multiple solutions and programmes. Project success is determined by a number of factors, but the performance of our selected partner relationships is often key and paramount.
The FV&D experience in Leicester has been very positive throughout; Their ability to capture client requirements was both professional and courteous and, despite numerous external factors beyond their control, FV&D delivered everything required to schedule and budget, often above-and-beyond. Furthermore, they demonstrated great flexibility in response to frequent client changes, often at short notice, and responded to other third party challenges with solutions beyond their original scope.
FV&D are a PM’s dream and I would welcome an opportunity to partner with them again in the future, and would have no hesitation in sponsoring their credentials.”
The FV&D experience in Leicester has been very positive throughout; Their ability to capture client requirements was both professional and courteous and, despite numerous external factors beyond their control, FV&D delivered everything required to schedule and budget, often above-and-beyond. Furthermore, they demonstrated great flexibility in response to frequent client changes, often at short notice, and responded to other third party challenges with solutions beyond their original scope.
FV&D are a PM’s dream and I would welcome an opportunity to partner with them again in the future, and would have no hesitation in sponsoring their credentials.”
Capita Managed IT Services
Senior Project Manager
“For the last few years I’ve been delivering schools where Telephony / VOIP were out of scope and so my understanding of what could be achieved and implemented wasn’t very advanced. Moving onto my next projects where VOIP was in scope, I’d been asked to use a supplier that I hadn’t been involved with, Future Voice and Data.
From the start it was a positive experience with my initial engagements responded to promptly and meetings with the school scheduled very quickly.
Future Voice and Data were able to explain the capabilities of the new solution to the school clearly and simply whilst being able to suggest solutions to their requirements without inflating the price.
Whilst on site, Future Voice and Data were able to adapt to the ever changing environment (it was a live building site!) and still deliver the product on time. Their training and support with the schools was excellent spending additional time with users who were struggling.
Overall, I would be happy to and certainly wouldn’t hesitate to work with Future Voice and Data again.”
From the start it was a positive experience with my initial engagements responded to promptly and meetings with the school scheduled very quickly.
Future Voice and Data were able to explain the capabilities of the new solution to the school clearly and simply whilst being able to suggest solutions to their requirements without inflating the price.
Whilst on site, Future Voice and Data were able to adapt to the ever changing environment (it was a live building site!) and still deliver the product on time. Their training and support with the schools was excellent spending additional time with users who were struggling.
Overall, I would be happy to and certainly wouldn’t hesitate to work with Future Voice and Data again.”
Capita Managed IT Services
Project Manager
“Having worked with FVAD on multiple projects in the Leicester BSF Programme, I have found them to be professional, reliable and customer focussed. From early design meetings with clients, through to on site delivery they ensured that the customer’s requirements were understood and met and that the end users were trained to use the solution. All work was completed on time and they took on additional responsibility of managing the BT interface for telephone line installation and moves. Any issues, add, moves and changes have been dealt with efficiently either by remote access or a site visit to ensure the fastest possible resolution. The whole team have been a pleasure to work with and I look forward to working with them again.”
Capita Managed IT Services
Project Manager
Load More
“Future Voice and Data managed the installation of the 3CX System at S.I. Sealy. We were already using existing handsets but were having a few issues bringing them to service. What was unique about this project was that rather than burying their heads in the sand and putting the responsibility back on to us, Future Voice and Data sent a highly-trained engineer to the site and invested the time to get the handsets working. It was this aftercare, time and effort that made the difference for us.”
S.I. Sealy
Matthew Pickford, Technical Director
“Even from that first call, it was clear Future Voice liked a challenge and truly wanted to get to know the business, to figure out if there was anything else they could help with. Mark and Steve were absolutely amazing, answering all my odd questions and making sure everything was in order. They even let me know when there was a large batch of numbers missing … They were like my very own Quality Control!
We couldn’t be happier with the results. It’s an absolute game-changer for us and we can’t wait to take our relationship with Future Voice even further as we scope out a much larger project.”
View Case study
We couldn’t be happier with the results. It’s an absolute game-changer for us and we can’t wait to take our relationship with Future Voice even further as we scope out a much larger project.”
YMCA
Rob Ramsden, IT Manager
View Case study
“It was immediately clear how knowledgeable the FV team is, and no question was too small, difficult or crazy … They listened to our entire Wishlist, sharing our excitement, and basically said yes to everything!
We’ve now got what we needed and a defined path to adopt other mediums like chat and social media. Future Voice has done a lot of the groundwork, taking delays out of that to ensure we can quickly respond to new customer demands.
It’s like working with members of our own team. They’re honest, collaborative and always passionate about what they do. We have so much fun, I have to stop myself sometimes when we’re having too much of a laugh and bring it back to business! ”
View Case study
We’ve now got what we needed and a defined path to adopt other mediums like chat and social media. Future Voice has done a lot of the groundwork, taking delays out of that to ensure we can quickly respond to new customer demands.
It’s like working with members of our own team. They’re honest, collaborative and always passionate about what they do. We have so much fun, I have to stop myself sometimes when we’re having too much of a laugh and bring it back to business! ”
Sysmex
Ken Turner, Operations Manager
View Case study
“We needed our new 8 ×8 platform to be live fast, with new numbers and hardware included. Future Voice and Data were able to get the hardware within five days.”
Accuride
Dave Evans, Network Support Analyst
“Future Voice couldn’t have done more to support us, and ensure we kept to the deadline set. We’re now able to identify the caller so agents can see the reason for them calling in advance, greet them warmly and treat them like part of the Rovers family. We’re already well on the way, and once we adopt some other additional features, we’ll have the solution we always dreamed of! ”
View Case study
Blackburn Rovers
Kieran Shellard, IT Manager
View Case study
“We wanted to upgrade our system to the 8 ×8 platform. Future Voice and Data took the lead and brought together all the moving parts of this job. Very impressed! ”
Whitefield Community Primary School
Marie Beale, Headteacher
“We were in the process of choosing another supplier to migrate from our existing legacy phone system when I received a call from Tom @ Future Voice about a new platform called 8 ×8. Having demoed the solution, we could quickly see 8 ×8 would not only support our UK offices but also ones in Middle East and Asia so our answer was yes we wanted it. From here the process was seamless, Future Voice provided the perfect process and support to make the changes easy and seamless and the Support team provided on time updates throughout the process. I wouldn’t hesitate at recommending Tom and his team to any company looks for the best in class Voice technology.”
Emerald Technology
Adam DeSanges, Finance Director
“Future Voice was not only keen to win our business for a modern cloud based office and mobile telephone system but also followed through to ensure a smooth implementation of the selected 8 ×8 platform. We are now working with them to better manage costs and roll out to our international locations.”
NexantECA
Jonathan Bourne, Vice President
“We had been let down by another company but needed all 18 of our site numbers porting, including our head office. The Future Voice and Data team impressed us with how they stepped in and helped even though it was out of the scope of the original project.”
Langley House Trust
Jonathan Binley, Data Protection Officer
“As part of the Leicester City’s building school for the future scheme, The City of Leicester College was awarded a new building and the telecommunications aspect was very important to us. We had been using a very outdated system for many years and the support in finding an excellent quality product that offered value for money was paramount. Future Voice and Data understood our requirements and guided us through every step of the journey, with efficiency, professionalism and diligence.
With learning a lot of new systems at the same time, it was inevitable that I would not always remember how to do things and have on at least one occasion required bailing out because I had created a problem. Future Voice and Data dealt with my inefficiencies in a speedy and accurate way which enabled us to carry on without disruption.
Future Voice and Data are just as supportive today two years down the line as they were at the beginning. Everyone that I have had dealings with in that two years have been able to address my query in a very fast time, constantly keeping me updated of where they are in solving any issues I might have had and going that extra mile to ensure that we are happy with every outcome.
As a business and enterprise college it is nice to come across a company that does not have constraints and are always supportive to their clients. It has been a pleasure working with Future Voice and Data and I am sure the excellent customer / supplier relationship will continue going forward because they are a very customer focused company.”
With learning a lot of new systems at the same time, it was inevitable that I would not always remember how to do things and have on at least one occasion required bailing out because I had created a problem. Future Voice and Data dealt with my inefficiencies in a speedy and accurate way which enabled us to carry on without disruption.
Future Voice and Data are just as supportive today two years down the line as they were at the beginning. Everyone that I have had dealings with in that two years have been able to address my query in a very fast time, constantly keeping me updated of where they are in solving any issues I might have had and going that extra mile to ensure that we are happy with every outcome.
As a business and enterprise college it is nice to come across a company that does not have constraints and are always supportive to their clients. It has been a pleasure working with Future Voice and Data and I am sure the excellent customer / supplier relationship will continue going forward because they are a very customer focused company.”
City of Leicester College
Sarah Treanor, ICT Consultant
“I have worked with Future Voice and Data on several implementations and found each project to run smoothly and as planned. Each stage of both projects was explained step by step and expectations set accordingly. The first project was to replace an existing system with new VoIP system. When the time came for install the equipment was delivered well in advance and the project started on time. The units were installed and the cutover happened as planned with good communication throughout. The training to staff was well received and the supporting notes were very helpful.
The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.
The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team.
As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class. I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”
The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.
The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team.
As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class. I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”
Ellesmere College
Sarah Treanor, ICT Consultant
“We wanted to upgrade our system to the 8 ×8 platform. Future Voice and Data took the lead and brought together all the moving parts of this job. Very impressed! ”
Whitefield Community Primary School
Marie Beale, Headteacher
“I would like to take this opportunity to extend my thanks to Future Voice and Data for the excellent service that you have provided to the BSF Leicester programme. From the very first engagement, the professionalism of FVAD has been exemplary with a constant willingness and drive to deliver the highest level of service to both Capita and the end-users. FVADs ability to balance technical expertise with customer-facing skills has been a critical factor in guaranteeing successful delivery of the telephony solution.
The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.
The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team. As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class.
I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”
The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.
The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team. As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class.
I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”
Capita Managed IT Services
Program Manager
“As a Project Manager (PM) delivering ICT in the Education sector for the best part of a decade, I have been supported by a vast number of partners across multiple solutions and programmes. Project success is determined by a number of factors, but the performance of our selected partner relationships is often key and paramount.
The FV&D experience in Leicester has been very positive throughout; Their ability to capture client requirements was both professional and courteous and, despite numerous external factors beyond their control, FV&D delivered everything required to schedule and budget, often above-and-beyond. Furthermore, they demonstrated great flexibility in response to frequent client changes, often at short notice, and responded to other third party challenges with solutions beyond their original scope.
FV&D are a PM’s dream and I would welcome an opportunity to partner with them again in the future, and would have no hesitation in sponsoring their credentials.”
The FV&D experience in Leicester has been very positive throughout; Their ability to capture client requirements was both professional and courteous and, despite numerous external factors beyond their control, FV&D delivered everything required to schedule and budget, often above-and-beyond. Furthermore, they demonstrated great flexibility in response to frequent client changes, often at short notice, and responded to other third party challenges with solutions beyond their original scope.
FV&D are a PM’s dream and I would welcome an opportunity to partner with them again in the future, and would have no hesitation in sponsoring their credentials.”
Capita Managed IT Services
Senior Project Manager
“For the last few years I’ve been delivering schools where Telephony / VOIP were out of scope and so my understanding of what could be achieved and implemented wasn’t very advanced. Moving onto my next projects where VOIP was in scope, I’d been asked to use a supplier that I hadn’t been involved with, Future Voice and Data.
From the start it was a positive experience with my initial engagements responded to promptly and meetings with the school scheduled very quickly.
Future Voice and Data were able to explain the capabilities of the new solution to the school clearly and simply whilst being able to suggest solutions to their requirements without inflating the price.
Whilst on site, Future Voice and Data were able to adapt to the ever changing environment (it was a live building site!) and still deliver the product on time. Their training and support with the schools was excellent spending additional time with users who were struggling.
Overall, I would be happy to and certainly wouldn’t hesitate to work with Future Voice and Data again.”
From the start it was a positive experience with my initial engagements responded to promptly and meetings with the school scheduled very quickly.
Future Voice and Data were able to explain the capabilities of the new solution to the school clearly and simply whilst being able to suggest solutions to their requirements without inflating the price.
Whilst on site, Future Voice and Data were able to adapt to the ever changing environment (it was a live building site!) and still deliver the product on time. Their training and support with the schools was excellent spending additional time with users who were struggling.
Overall, I would be happy to and certainly wouldn’t hesitate to work with Future Voice and Data again.”
Capita Managed IT Services
Project Manager
“Having worked with FVAD on multiple projects in the Leicester BSF Programme, I have found them to be professional, reliable and customer focussed. From early design meetings with clients, through to on site delivery they ensured that the customer’s requirements were understood and met and that the end users were trained to use the solution. All work was completed on time and they took on additional responsibility of managing the BT interface for telephone line installation and moves. Any issues, add, moves and changes have been dealt with efficiently either by remote access or a site visit to ensure the fastest possible resolution. The whole team have been a pleasure to work with and I look forward to working with them again.”
Capita Managed IT Services
Project Manager
“Even from that first call, it was clear Future Voice liked a challenge and truly wanted to get to know the business, to figure out if there was anything else they could help with. Mark and Steve were absolutely amazing, answering all my odd questions and making sure everything was in order. They even let me know when there was a large batch of numbers missing … They were like my very own Quality Control!
We couldn’t be happier with the results. It’s an absolute game-changer for us and we can’t wait to take our relationship with Future Voice even further as we scope out a much larger project.”
View Case study
We couldn’t be happier with the results. It’s an absolute game-changer for us and we can’t wait to take our relationship with Future Voice even further as we scope out a much larger project.”
YMCA
Rob Ramsden, IT Manager
View Case study
“The landlines work without fail and have done so for the past 6 years since starting our contract with Future Voice. Future Voice are always ready at hand to assist with any queries we may have and Justin Goodchild has been very accommodating with assisting of the renewal process to ensure this has been a smooth experience.”
EasyHotel
Sarah Champion, Business Support Assistant
“Future Voice helped Y international UK Ltd install a complete phone system into our new warehouse in 2019. They set up over 50 phones using VoIP for all internal users to call each other and to call outside clients, plus set up so all users can use VoIP to call our sister company in UAE and 6 other regions. If we do have any problems, Future Voice can come in remotely to sort them out the same day – excellent system. I would recommend Future Voice to any company that needs a small phone system up to a large one like ours. Mark and his team covered all the work in a very professional way, their service is excellent.”
Y International UK Ltd
Ricky Perks, IT Manager
“When we had a major problem with our existing VoIP Phone solution, Future Voice and Data came to the rescue. We called them at 4pm and their installer was here the next morning to fit our new system. Paul was very professional and kept us informed throughout the process on the day. All staff are a pleasure to deal with, nothing is too much trouble, keep up the good work.”
Wealth Management Company
Client Services, (unnamed)
“Future Voice couldn’t have done more to support us, and ensure we kept to the deadline set. We’re now able to identify the caller so agents can see the reason for them calling in advance, greet them warmly and treat them like part of the Rovers family. We’re already well on the way, and once we adopt some other additional features, we’ll have the solution we always dreamed of! ”
View Case study
Blackburn Rovers
Kieran Shellard, IT Manager
View Case study
“Future Voice made sure we stayed informed and up to date, basically making sure we weren’t alone and keeping us on the ‘straight and narrow’, which gave us a lot more confidence!
There were two engineers who were present on the day to assist us, and apart from some minor issues – which were on RingCentral’s part, which were further escalated by Future Voice – the migration was completely smooth thanks to Future Voice! ”
View Case study
There were two engineers who were present on the day to assist us, and apart from some minor issues – which were on RingCentral’s part, which were further escalated by Future Voice – the migration was completely smooth thanks to Future Voice! ”
Triton Showers
Stuart Pearson, IT Systems Manager
View Case study
“We are delighted to endorse the long-standing partnership between 8 ×8 and Future Voice & Data. The Future Voice team has extensive experience in providing 8 ×8’s XCaaS solution, encompassing both Unified Communications and Contact Centre solutions. After nearly a decade of collaboration, our relationship continues to grow from strength to strength, most recently with Future Voice achieving 8 ×8’s highest level of technical and support accreditation. In summary, the team is more than just a safe pair of hands for business customers of any size – they are genuine experts in our systems, delivering the most value from our solutions and providing the highest levels of ongoing support possible.”
8×8
Keith Jackson, VP EMEA Channel
“We are delighted to be jointly going to market in partnership with Future Voice & Data. Future Voice & Data have built a fantastic reputation in delivering customer service with best of breed technologies and our partnership continues to go from strength to strength. We are proud that Future Voice & Data has decided to invest heavily in becoming certified to become a RingCentral Professional Services partner, permitting them to offer differentiated value to their customers on our market leading platforms.”
RingCentral
Tony McNish, Regional Vice President, Channel Sales UK
Get in touch to learn more about all the popular telephony platforms – 8×8, Ring Central, Dialpad, Zoom, Avaya, and 3CX – from a team that know them like the back of their hand.
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