Future-proof your communications with Future Voice
There’s no doubt that the future of business communications is the cloud.
As a completely vendor-agnostic supplier with the highest levels of technical accreditation, we’ll give you an honest idea of what’s best to meet your needs and budget.
It’s never been easier to make the switch to a modern cloud communication platform. Your business deserves a stable communications platform and we’ll help you get to the future, faster.
8 Benefits of moving to the cloud
Future-proof your communications
Your telephone system will work long after the 2025 Switch Off.
Consolidate multiple voice, video, messaging and contact centre applications into a single solution.
Boost operational efficiencies
Remove the need for separate carriers, expensive hardware maintenance and user support contracts.
Access real-time actionable insights
AI-powered call quality, extension activity, supervisor analytics and contact centre dashboards, including workforce management.
Free-up resources from your IT budget
Eliminate costly updates, patches, upgrades, and software licenses. The cloud is consistently current and updated with the latest features.
Unify your workforce
One app for calling, directory, presence, HD video conferencing and messaging to keep teams connected no matter what.
Migrate at your own pace
Start with satellite offices and move towards larger facilities and groups of users, if you’re still unsure.
Customise your package
We don’t take a one-size-fits-all approach, we’ll help you select the best option for your business needs.
8 simple steps to migrating your legacy PBX
We crafted a custom migration plan for legacy PBX customers that ensures you can better serve your business, employees and customers. We’ll make the migration easy and support you every step of the way, with no disruptions to your operations.
We’ll map out users and their different use-cases and extract system configuration data like; user information, license types, phone numbers, call flow rules, auto-attendants and audio files, so the transition to your new system is seamless.
After learning about your needs, we’ll recommend appropriate packages with specific packages tailored for the needs of each type of user – all in a single platform, regardless of location.
Determine roll-out strategy
We could start by replacing smaller PBX systems at branch locations or take more of an ‘all-in-one’ approach. No matter what, we’ll work out the most efficient transition process.
Contact centre deep dive
After getting a baseline of how your teams work in a complex CC environment, we’ll begin a discovery conversation and craft the ideal solution for different roles and ensure they all meet your wider objectives.
A designated Future Voice project manager will provide detailed training for both system administrators and users and make sure you’re happy with our solution maximising its return on investment.
Configuration and testing
Once users and lines are ported, we’ll train administrators and users.
Go Live and verification
Then, when phones are deployed, we’ll test and validate all call flows.
Transition to support
With your new comms solution, you can leave your worries behind as you retire your legacy PBX infrastructure and embrace the cloud, while we’re only a phone call away for any questions.