“I would like to take this opportunity to extend my thanks to Future Voice and Data for the excellent service that you have provided to the BSF Leicester programme.
From the very first engagement, the professionalism of FVAD has been exemplary with a constant willingness and drive to deliver the highest level of service to both Capita and the end-users. FVADs ability to balance technical expertise with customer-facing skills has been a critical factor in guaranteeing successful delivery of the telephony solution.
The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.
The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team. As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class.
I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”