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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

“As part of the Leicester City’s building school for the future scheme, The City of Leicester College was awarded a new building and the telecommunications aspect was very important to us. We had been using a very outdated system for many years and the support in finding an excellent quality product that offered value for money was paramount. Future Voice and Data understood our requirements and guided us through every step of the journey, with efficiency, professionalism and diligence.

With learning a lot of new systems at the same time, it was inevitable that I would not always remember how to do things and have on at least one occasion required bailing out because I had created a problem. Future Voice and Data dealt with my inefficiencies in a speedy and accurate way which enabled us to carry on without disruption.

Future Voice and Data are just as supportive today two years down the line as they were at the beginning. Everyone that I have had dealings with in that two years have been able to address my query in a very fast time, constantly keeping me updated of where they are in solving any issues I might have had and going that extra mile to ensure that we are happy with every outcome.

As a business and enterprise college it is nice to come across a company that does not have constraints and are always supportive to their clients. It has been a pleasure working with Future Voice and Data and I am sure the excellent customer / supplier relationship will continue going forward because they are a very customer focused company.”

City of Leicester College

Sarah Treanor, ICT Consultant