8×8
Introducing X-Series
Don’t struggle with separate on-premise solutions for phone, video meetings, collaboration, and contact centre!
Optimise operations with valuable productivity data, pulled from across the platform, for faster times to resolution, lower cost of ownership and a better experience for both customers and employees.
And, with our support – a level that you won’t find by going direct to 8×8, you’ll never feel lost or forgotten because we pride ourselves in supporting customers however possible. Whether it’s a quick question or a problem with any aspect of your IT, we won’t rest until your issues are fixed.
For less than £10 per user per month, you can enjoy:
- Unlimited UK calls
- Single app for telephone, meeting, conferencing (100 users)
- Screensharing and call recording
- Visibility over performance
- Click to dial
8x8
Keith Jackson, VP Channel Sales EMEA
“In the sector we operate in, it’s imperative for us to act quickly to our client’s needs, the outbreak and these troubling times has simply increased that need. Our emergency ethos is to keep fully operational whilst ensuring we safeguard the wellbeing of our staff. With Future Voice & 8×8, we transitioned within 48 hours to a remote working policy across our entire workforce. Future Voice, facilitated the switch to pure home working & also empowered our staff to do more, whilst delivering the capability to truly measure the outcome of home working with live statistics. We can now further improve collaboration by video and content sharing, whilst also keeping our staff connected during this uncertainty we are currently facing further ensuring the wellbeing our staff.”
Capex Finance
Steve Steel, Finance Manager
“We were in the process of choosing another supplier to migrate from our existing legacy phone system when I received a call from Tom at Future Voice about a new platform called 8×8. Having demoed the solution, we could quickly see 8×8 would not only support our UK offices but also ones in Middle East and Asia so our answer was yes we wanted it. From here the process was seamless, Future Voice provided the perfect process and support to make the changes easy and seamless and the Support team provided on time updates throughout the process. I wouldn’t hesitate at recommending Tom and his team to any company looks for the best in class Voice technology.”
Emerald Technology
Adam DeSanges, Finance Director
“We are delighted to endorse the long-standing partnership between 8×8 and Future Voice & Data. The Future Voice team has extensive experience in providing 8×8’s XCaaS solution, encompassing both Unified Communications and Contact Centre solutions. After nearly a decade of collaboration, our relationship continues to grow from strength to strength, most recently with Future Voice achieving 8×8’s highest level of technical and support accreditation. In summary, the team is more than just a safe pair of hands for business customers of any size – they are genuine experts in our systems, delivering the most value from our solutions and providing the highest levels of ongoing support possible.”
8x8
David Green
“Future Voice was not only keen to win our business for a modern cloud based office and mobile telephone system but also followed through to ensure a smooth implementation of the selected 8×8 platform. We are now working with them to better manage costs and roll out to our international locations.”
NexantECA
Jonathan Bourne, Vice President
Mason Owen UK Property Consultants
MICHAEL WILLIAMS, HEAD OF IT
Accuride
DAVE EVANS, NETWORK SUPPORT ANALYST
Whitefield Community Primary School
MARIE BEALE, HEADTEACHER
“We were in the middle of installing our new 8×8 platform when we suffered a cyber security breach. The Future Voice and Data team stepped up and helped us config a lot of elements. They increased our cadence calls schedule and ensured I was updated and confident for change over.”
YMCA
ROB RAMSDEN
Our Testimonials
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Future Voice is top-tier 8×8 accredited.
We know the platform inside-out and how to help your business use X-Series to its full potential.
We only supply frictionless, future-proof solutions that won’t break the budget, and provide a genuine return on investment.
Our long-standing relationships and accreditations with multiple providers ensure we design your ideal solution!
Plus, all our systems are backed by a 60-day implementation guarantee and our tech support team is available 24/7, so you’ll always have a helping hand, no matter the issue.
Partners in technology
The Experience is Everything
With a single cloud engagement solution, you can provide employees with the tools they need to communicate, collaborate and access data across one intelligent, easy-to-manage solution.
Why integrate Teams with X-Series?
- MS Teams only offers basic functionality in select countries. Integrating Teams with X-Series ensures you can reach your contacts globally.
- 93% of organisations agree that their CRM systems should be part of a unified communications strategy.
- 94% agree that their CRM systems should be integrated with MS Teams.
- 79% of organisations are somewhat or extremely likely to integrate MS Teams with their contact centre in the future.
X-Series Feature List
8x8 compatible handsets
X1 | X2 | X3 | X4 | X6 | X7 | X8 | ||
Voice and Telephony | ||||||||
Unlimited global calling for UC phone | Call freely up to 47 countries without additional long distance charges, excluding mobile, special and premium numbers for certain countries. | UK | 14 Countries | 32 Countries | 47 Countries | 47 Countries | 47 Countries | 47 Countries |
Microsoft Teams integration | Support for direct routing solution that enables calls to/from a Teams client to be routed via the 8x8 cloud telephony platform (see Add-ons for required license). | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Voicemail with transcription | View and listen to recordings on your desk phone, computer or mobile device; transcribes voicemail to text and sends an email with it included. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
UC call recording | Record incoming and outgoing calls, play them back, download or delete them. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Web browser click-to-dial | Click any phone number in a web page to instantly make calls from your 8x8 number. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Mobile app | Allow employees to work on any mobile device, from anywhere, at anytime. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Desktop app | Allow employees to work on any desktop device, from anywhere, at anytime. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Switchboard Pro¹ | View of the presence and availability of every user in the organisation or branch and streamlines live call handling. | Yes | Yes | Yes | Yes | Yes | ||
Barge, monitor, whisper | Enable managers and supervisors to monitor phone conversations of other employees, privately speak (whisper) to the employee without the customer hearing or join (barge) the call and talk with the customer. | Yes | Yes | Yes | Yes | |||
Collaborative Contact Center | ||||||||
Inbound chat, email, social channels | Meet your customers on the channels they choose with a 360-degree view of all of a customer’s communications across all available channels. | N/A | Yes | Yes | ||||
Post call survey | Capture the voice of the customer with 8x8’s native post-call survey application. Surveys help you take appropriate action to ensure your customer engagement management strategy is optimised to meet customer needs. | Yes | Yes | Yes | ||||
Co-browse | Allow your agents to see exactly what is on the customer’s page, quickly helping customers find the information they are looking for or clarifying any questions they may have while filling out a form online. | N/A | ||||||
8x8 Analytics for Contact Center | No | |||||||
Quality management | Performance management tool built around collaboration and coaching. | £ | £ | Yes | ||||
Speech transcription and analytics | Provides voice-of-the customer insights for 100% of calls. | £ | £ | Yes | ||||
Screen recording | Hot and cold storage options available for purchase. | £ | £ | £ | ||||
Universal Team Messaging | ||||||||
HD video and audio conferencing | Share high definition (HD) quality video to see others in a meeting. | 100 participants | 100 participants | 100 participants | 100 participants | 100 participants | 100 participants | 100 participants |
Cloud Recordings | Record the audio, video and desktop from a meeting. Save it in the cloud to reference later or to send to those who could not make it. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Branding | Customised Meetings experience with configurable background, logo and URL. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
YouTube video sharing | Share a YouTube video in a meeting that can be viewed by all participants. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Active Directory and single sign-on | Integration with Active Directory, Okta and other oAuth solutions for single sign-on. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
8x8 Analytics for Virtual Office | ||||||||
Active Directory - authentication | Integrate with Active Directory to manage user access to 8x8 services. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Single sign on | Use Single Sign-on for easy authentication. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
G Suite integration | Plug-n-play integration with G Suite offers 8x8 features right within the G Suite experience. Features include click to call from within Gmail and Google Docs, call pop up, integrated search and extend connectivity to Salesforce. | Yes | Yes | Yes | Yes | Yes | Yes | |
Outlook integration³ | Outlook plugin offers click to call from within the Outlook directory and emails. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Office 365 integration | Schedule, start or join meetings with our Office 365 plugin. | Yes | Yes | Yes | Yes | Yes | Yes | |
GDPR requirements for data processors | Meets all of the GDPR requirements for data processors. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
One cloud solution
Only having one system to work from not only increases revenue, but also reduces time spent by employees switching between platforms, and searching for the information they need, meaning more time for the tasks they need to complete.
Plus, having your team all work from one platform means you can enjoy a greater level of real-time visibility across team productivity and performance.
Why choose X-Series?
- Seamless transition from collaboration to phone to video
- Full context with every interaction
- Centralised team messaging with all collaboration platforms
- Data analytics on every employee and customer interaction
- Supervisor enablement and agent feedback
- Intelligent interaction between employees and customers
- APIs for over 40 web and cloud services