Bespoke communications systems for the Education sector

“Future Voice recently installed the 3CX System, with 93 basic handsets, seven advanced handsets, and one reception handset. Our receptionist is very old school, but she has been able to pick up the new technology really well! The team at Future Voice offered to hold a one-to-one session with her to make sure she was comfortable with the new system, but the change has been easy for her to manage. Our monitoring systems recently spotted what looked like someone trying dial a premium rate number. The system quickly locked down until we checked the call, and it ended up being the contracted cleaners dialling their head office and booking in on site. The initial ticket was dealt within hours and the follow up email was sent the day after. We’re really pleased with how simple and efficient the new system is!”

“We had been using a very outdated system for many years and the support in finding an excellent quality product that offered value for money was paramount. Future Voice and Data understood our requirements and guided us through every step of the journey, with efficiency, professionalism and diligence. Future Voice and Data dealt with my inefficiencies in a speedy and accurate way which enabled us to carry on without disruption. Future Voice and Data are just as supportive today two years down the line as they were at the beginning. Everyone that I have had dealings with in that two years have been able to address my query in a very fast time, constantly keeping me updated of where they are in solving any issues I might have had and going that extra mile to ensure that we are happy with every outcome.”

“I have worked with Future Voice and Data on several implementations and found each project to run smoothly and as planned. Each stage of both projects was explained step by step and expectations set accordingly. The first project was to replace an existing system with new VoIP system. When the time came for install the equipment was delivered well in advance and the project started on time. The units were installed and the cutover happened as planned with good communication throughout. The training to staff was well received and the supporting notes were very helpful. The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.”

“We wanted to upgrade our system to the 8×8 platform. Future Voice and Data took the lead and brought together all the moving parts of this job. Very impressed!”

“I would like to take this opportunity to extend my thanks to Future Voice and Data for the excellent service that you have provided to the BSF Leicester programme. From the very first engagement, the professionalism of FVAD has been exemplary with a constant willingness and drive to deliver the highest level of service to both Capita and the end-users. FVADs ability to balance technical expertise with customer-facing skills has been a critical factor in guaranteeing successful delivery of the telephony solution. The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.”

“As a Project Manager (PM) delivering ICT in the Education sector for the best part of a decade, I have been supported by a vast number of partners across multiple solutions and programmes. Project success is determined by a number of factors, but the performance of our selected partner relationships is often key and paramount. The FV&D experience in Leicester has been very positive throughout; Their ability to capture client requirements was both professional and courteous and, despite numerous external factors beyond their control, FV&D delivered everything required to schedule and budget, often above-and-beyond. Furthermore, they demonstrated great flexibility in response to frequent client changes, often at short notice, and responded to other third party challenges with solutions beyond their original scope. FV&D are a PM’s dream and I would welcome an opportunity to partner with them again in the future, and would have no hesitation in sponsoring their credentials.”

“From the start it was a positive experience with my initial engagements responded to promptly and meetings with the school scheduled very quickly. Future Voice and Data were able to explain the capabilities of the new solution to the school clearly and simply whilst being able to suggest solutions to their requirements without inflating the price. The team were able to respond to requests from the school throughout the design period and even manage the interaction with BT regarding ordering and commissioning new WAN links, Redcare lines and ISDN lines.Whilst on site, Future Voice and Data were able to adapt to the ever changing environment (it was a live building site!) and still deliver the product on time. Their training and support with the schools was excellent spending additional time with users who were struggling. Overall, I would be happy to and certainly wouldn’t hesitate to work with Future Voice and Data again.”

“Having worked with FVAD on multiple projects in the Leicester BSF Programme, I have found them to be professional, reliable and customer focussed. From early design meetings with clients, through to on site delivery they ensured that the customer’s requirements were understood and met and that the end users were trained to use the solution. All work was completed on time and they took on additional responsibility of managing the BT interface for telephone line installation and moves. Any issues, add, moves and changes have been dealt with efficiently either by remote access or a site visit to ensure the fastest possible resolution. The whole team have been a pleasure to work with and I look forward to working with them again.”