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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.


Evolution

Move calls to the cloud with confidence.
Evolve your calling technology and get a future-proof voice service that’s super-reliable, enables teams to work anywhere, and won’t break your budget!
Book a call
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Why Choose Evolution?

3 reasons to choose Evolution as your Cloud Phone System

Range of colour screen handsets with rich features

All handsets, from entry-level to top-tier handsets, include easy access to popular features like DND, speed dials, phone book directory, hot desking and forwarding – all at the touch of a button – even indicators to identify when colleagues are on the phone!

Easy-to-use monitoring and management portal

Evolution’s online portal allows you to better control your telephone setup. With a few clicks of a button, you can easily divert calls, access information such as voicemail, call recordings and view live call information for performance monitoring.

Reliable Network & Backbone

Our network is built for uptime and resilience, ensuring that your phones never go silent, or are compromised at any time. If a problem arises with your on-site connectivity, Evolution will automatically re-route calls so you never miss a call.

Cups of Coffee

Happy Customers

Years of Experience

Hours of Development

Take a look at the enhanced features below:

Wallboards

7 different wallboards so managers have real-time statistics available at a glance and better decisions can be made on-the-fly.

Unified Communications (UC)

A fully featured UC client can be added to each user, delivering Presence, Chat and Integration to over 350 CRM solutions as well as screen popping and click-to-dial.

Call Recording

Call recording and storage can be activated on the platform, so all calls can be kept for training and monitoring purposes.

Call Recording Transfer

Customers wishing to store their own recordings on their own servers can opt to have recordings sent to an FTP or SFTP server automatically.

Dialler & TPS Service

Evolution includes an automated, network-friendly dialler which integrates into CTPS & TPS Service databases to ensure you stay on the right side of the ombudsman.

Operator Console

Offers high call volume environments the ability to move calls around quickly and offer maximum information to the receptionist.

Take a look at the included VoIP features below:

  • Hold Call
  • Call Transfer
  • Call Parking
  • Click to Call
  • 999 Emergency Calls
  • Call Me API
  • Send SMS
  • Receive SMS
  • Voicemail
  • Fax to Email
  • Fax to Mailbox
  • Alerts
  • Add User Wizard
  • Classes of Service
  • Conferences
  • Automatic Page Announcement
  • Call Recording
  • Hunt Groups
  • Import for Setup
  • IVR Menus
  • Call Screening
  • Whisper Announcement
  • Force Caller Name
  • Temporary Routing
Want your business to communicate and collaborate without limits?
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