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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

Do you remember your first work experience placement?

Our team certainly does, and not all of us share a sense of positive nostalgia… But Future Voice is passionate about developing team members, no matter their age, and constantly striving to find new ways to improve the services we offer to our customers.

So, when we were invited to host a couple of students from local schools for their work experience, we pulled out all the stops to welcome Aimee and Remy for one week of learning what working in the real world is like!

Welcoming our new starters…

After taking part in our staff induction program, they know what it should be like to be onboarded to a team and what information they should look out for in their welcome packs.

We also ran Zoom training courses so they could master the video calls we’ve all become accustomed to in recent years – as well as a course on selling Zoom services, hopefully inspiring another Justin Goodchild-in-the-making!

But learning wasn’t all one-way… They taught us a few tricks or two as well, including how to customise our Avatars in Teams!

Then Aimee and Remy got to work…

Both spent time working on general admin responsibilities like filing documents and updating our CRM to ensure we had the right information on our customer databases.

“Having been brought up with computers, it was amazing to see how fast they took to our systems – we had to tell them to slow down because they were making the rest of us look bad!”
Kirsty

When he was with the sales team, Remy had a go at a little customer engagement, connecting our newest customers to their Account Managers, so that they had a second direct method of contact for any questions they had.

“More than the actual steps, we emphasised the importance of relationship building in business, and how something as simple as a LinkedIn request can lead to great things!”
Justin

Saying goodbye (For now?)

By the end of the week, they had both gotten to spend some time with our Engineering team too, looking inside some of the complex hardware we provide for our customers, amazed at how all the little transistors, components and circuitry look like miniature cities!

“They were both so chatty, wide-eyed and helpful. I know the younger generations get a bad rap at times, but Aimee and Remy were both amazing, and would be credits to the team!”
Kirsty

Surprisingly, we didn’t think we’d make such strong bonds with our students, and the team was sad to see them both return to school… But they won’t go back empty-handed!

We’ve given them the laptops they used when they were working on all things Future Voice as a thank you and also so they can keep excelling in their studies with a reliable device.

Without tooting our horn too much, we’re sure they had a great experience in working with our team, one that hopefully will help them enter the workplace with more confidence and skills to flourish in their first fully-fledged working roles.

In fact, we were so bowled over by how our colleagues helped the entire team, we’ll be repeating the same process for work experience candidates in the future, as well as exploring apprentice opportunities too – so watch this space!