Telephone Systems for Healthcare and Medical Clinics
Free setup, maintenance & support
Telephone solutions for The Health Sector
Future Voice provide telephony solutions to the healthcare sector across the UK. The following telephone systems and configurations are best suited to GP Surgeries, Clinics, Dental Practices, Hospitals and Care homes.
Healthcare organisations face unique communication challenges & there is an increasing demand to be accessible, reliable & efficient at all times.
To address & manage these challenges, the GP practices need cost-effective communications systems that are tailored to their needs which allow them to spend their valuable time and expertise on what matters most – their patients.
The reality is that health providers spend too long performing manual administrative tasks & are burdened by systems/processes that are not fit for purpose, time consuming & not cost effective.
Only through tailored solutions and sector specific specialist advice can you begin to build a fit for purpose technology roadmap that will help your practice reach operational thresholds that far exceed current levels & help you deliver a patient experience that the CQC would deem as outstanding.
Feedback from our General Practitioners & our high-level relationships within healthcare have helped to sculpt our tailored services.
Understanding the problems, you face is just the beginning of the discovery process, helping you build a plan to ensure the longevity of your practice is paramount.
We know that one size does not fit all & our range of services could potentially be adopted alongside your current infrastructure.
“Do Not Attends Cost The NHS £216 Million Pounds Per Year”
What makes us different?
Customer Feedback
“Since we have been using Patient Partner, the number of calls coming in to reception has significantly reduced. We hope to continue this trend as patients become more aware of the system. It also has the added benefit of enabling patients to cancel appointments at the weekend, so we are aware first thing on Monday morning of any appointments that have become available over the weekend.”
“Patient Partner has made things so much easier for patients and practice staff alike, it has assisted in reducing the call backlog in the morning and assists patients in cancelling appointments quickly 24/7”
“It has greatly reduced the pressure on the reception as patients book their own appointments. It leaves the phones less busy and has deferred us from having another phone line installed. Consequently, it has saved us money. The practice has used the staff more efficiently and they have been given tasks like scanning on the clinical letters and keeping things up to date.”
“I like the fact that Patient Partner gives our patients the ability to manage their appointments 24 hours a day.”
“Less pressure particularly first thing in the morning. More time to deal with other patient queries.”
“Reduces calls for queries, such as when a patient has forgotten their appointment time.”
The Products
Patient Assist
Patient Assist is our tailored patient and practice friendly telephone system that provides both parties with enhanced services to ensure a positive outcome is achieved that exceeds a typical telephone solution.
One size does not fit all – with digitalization of the NHS on the forefront of its development its essential that you find a solution that can grow as you grow.
Whether you need to release the bottleneck of calls from patients calling into the practice at peak times, an automated self-diagnosis line, new methods to connect/manage different patient groups, new blood test results management, digitally improved active signposting to call recording Patient Assist “does exactly what it says on the tin”.
Patient Assist efficiently deals with the peaks of inbound calls when your appointment lines open.
This service manages the queue using unique intelligence, potentially offering recorded advice or directing patients directly with active signposting before entering any queue.
There is no need to increase lines, no additional equipment on site and we can reduce the lines you currently have whilst reducing line costs and keeping your existing number.
With Live Statistics you can see real time how many calls are queuing; how many staff are currently handling calls etc allowing you to react immediately to remedy the current state of play rather than receive poor feedback from patient surveys.
Catering to your demographics we can offer multi-lingual access to ultimately improve levels of service to your patients and helping you demonstrate to the CQC how you manage your different groups.
Contact Assist
Contact Assist is a contact management solution designed to help managers, receptionists and clinical staff achieve critical goals.
Linking your telephony & patient management system speeds up patient verification, improves patient service and assists with metrics.
Incoming Call
Immediately identify your patients name before you speak to them & open the patients record in EMIS/SYSTM One or Vision with a single click
Save 30 seconds per inbound call with on screen dialling.
Outbound Calling
Call patients immediately with on-screen click to dial helping to simplify patient contact supporting more efficient phone triage & consultations.
Save 15 seconds per outbound call with on screen dialling.
Click above to view a video demo showing how the calls show up to you
Our Contact Assist solution integrates with your clinical system and is available from as little as £3 per week per user.
If you would like to see a demonstration showing you how we can save 125 admin hours per year per 5000 patients registered at your practice contact us today.
We can offer a full demonstration of the solution in action delivering
Contact Assist supports the NHS Forward View & NHS Digital’s GP IT Futures in..
“Transforming general practice, using technology & data to drive a sustained improvement in quality, safety & efficiency, benefiting both patients & professionals and supporting both the general practice of today & tomorrow”
“A Tailored Solution From Future Voice Can Help You With High Level Actions”
Our tailor-made communications will significantly improve the way patients interact with staff and vice versa, while accessing the administrative control and features needed to address the GP Forward View high impact actions.
Excellent UK based customer support
All inclusive rental model (No capital expenditure)
See below how Future Voice & 8×8 are working with healthcare providers
For more information to save money and increase your patients experience give us a call on
Future Voice’s primary aim is to deliver professional, unified communications-led business solutions based on respect, commitment and excellence. We provide true value to our customers by learning everything we can about them and supplying frictionless, future-proof UC and Voice solutions. We speak plainly, translating complicated technology into simple principles that increase agility and empower businesses with seamless collaboration.
We are the communication partner you always wish you had.