Unless you’ve been living under a rock for the last 18 months, you’ll have seen just how invaluable a tool Microsoft Teams has become through the Covid-19 pandemic. However, Ms Teams is far more than just a video calling app, and using it to its full potential can help you save money while increasing the productivity of your staff.
Your complete calling solution
Given that 75 million businesses use Microsoft Office, as of April 2020, there’s a good chance you’re already using Ms Teams for video calls, but did you know you can use it as voice calling platform too?
Just like calling an 07- or 01- number from a traditional phone, Microsoft Direct Calling enables you to get rid of expensive deskphones and use your computer as the phone instead.
However, sourcing this directly from Microsoft is expensive and the varying tiers and prices can become incredibly complex. Plus, getting high-quality, direct support from corporation itself is rare, given its size and scope.
Alternatively, there are plenty of Ms Teams integrations from communication industry experts such as 8×8, Gamma and GoTo. These managed services remove the majority of the complexities involved with setting up Teams as a complete calling solution. Usually with predictable monthly costs per user and varying amounts of included minutes.
How can you improve your existing Ms Teams integration?
Even if you’re already using Ms Teams for external calls, there’s plenty of hidden potential within the platform that can enhance the experience for customers and staff alike. So, what can you do to enhance Teams and use it to its full capabilities?
3rd party apps
Ms Teams has its own app store, where 3rd parties can integrate their own services within the Teams application for a more streamlined workflow.
There are over 400 apps available, including project management apps, such as Monday and Asana, as well as CRM integrations like Salesforce and HubSpot, to name but a few. Meaning there are ways for any operation to reduce complexity and position Ms Teams as the central app for most of your team’s work.
Taking the centralisation of your team’s workflow even further, Ms Teams gives staff the ability to upload files, collaborate with members and edit them directly within Ms Teams itself!
This feature is great for businesses that struggle with version control, losing documents or are tired with WeTransfer and Dropbox getting in the way of efficient collaboration.
If Ms Teams is replacing your calling infrastructure, it’s important to ensure that the experience for inbound calls is just as smooth and engaging with a robust on-hold journey.
Consider too that customers are now forced to either use online methods or calling to get a quick answer. This makes that calling experience even more important when trying to make the best first impression possible with a new customer, or ensuring customers are calm and receptive if calling with a complaint.
Is your solution future-proof?
Now that your leveraging Ms Teams as much as possible, it’s worth making sure that your solution will continue to be reliable and secure for years to come.
As your business grows, the connectivity your business puts at the foundation of its operation can quickly become constrained as more members of staff use the network. Not only can this lead to low-quality video and voice calls, but if you suffer an outage, your entire communications network will be unavailable.
To prevent this from happening, ensure your connectivity is upgradable in the future, especially if you’re still using a non-fibre internet service like traditional copper broadband. Fibre and Direct Access connections mean your service provider can quickly increase your bandwidth and secure fast speeds for all of your staff. It’s also worth exploring failover options, such as a second fixed line connection or even 4G/5G, just in case you do suffer an internet blackout.
Cyber security is another massive consideration, given the reliance we are all now putting on our internet connections, especially with so many staff working from home.
Now that your team are no longer working in the office, securing their connections to your data is essential if you don’t want to fall foul of GDPR guidelines and risk pretty sizeable fines, in the event of a breach. It’s also worth noting that phishing attacks, as well as other comms data-hijacking methods are seeing an increase.
To ensure your remote workers can protect themselves, it may also be worth investing in some simple cybersecurity training, so they can identify fraudulent emails and websites that try to steal their personal information and gain access to your network.
No matter the size or speciality of your business, Future Voice can support your transition to an internet-based calling and collaboration solution. We fully understand that communication solutions are a significant investment that needs to provide true value for money. So, get in touch today and let us show you just how much we can help.