You’ve seen the impact high-performing teams can have in business. But what if they could achieve even more? What if they had the space to be more creative, to share ideas instantly and easily across geographies and generations, all while staying in perfect sync with each other?
In a world where collaboration is how work gets done, teams need the workspaces and tools they’re comfortable using, and it’s up to business leaders to make it easy for them to get both.
There’s never been a broader spectrum of workstyles, spread across time zones and composed of a changing cast of characters. As more and more millennials move into the workplace,than ever before, an increasing perentage of the total workforce are going to expect their business tools to be just as intuitive and interconnected as the apps they have grown up with.
Plus, remote working will become an expected feature of working in most industries. Thankfully, the tools we use to get our work done have expanded far beyond plain-old emails and phone calls.
Microsoft Teams brings these diverse, separated teams into one place, acting as the go-to application for all kinds of collaboration and communication. Thanks to our expertise in API integrations, we can ensure all your systems work seamlessly with Microsoft Teams to improve efficiency and staff engagement while providing a seamless user experience too.
As a business leader, you need to make sure your organisation provides collaboration tools that suit different personalities, skill sets and needs. Because what works for one person or team may not work for another.
You also need to accommodate the diverse workstyles of the multiple generations now in the workforce. Millennials have been using chat and social media their whole lives and want the same engaging, real-time experiences at work.
Other generations favour the traditional voice, email and document-based apps. All tools need to interoperate seamlessly because everyone expects the fluid digital experiences they’re used to from their day-to-day lives as consumers.
Collaboration and teamwork are redefining Voice
Your business needs a modern Voice solution that combines Unified Communications and teamwork
50%
increase in collaborative work
80%
of employee time is spent collaborating
2x
as many teams
62%
connect to meetings using mobile phones
72%
of workers will be working remotely by 2021
What is Microsoft Teams?
The core of Microsoft’s vision for Modern Workplace
- The hub for teamwork in Office 365
- Communicate through chat, meetings, and calls
- Collaborate together with all the integrated Office 365 apps
- Customise your workplace and achieve more
- Make calls in Office 365 and Teams
- Connect across devices
Direct competitor to Slack
Included with all Office 365 plans
The fastest growing business app in Microsoft’s history
More than 500,000 organisations use Teams
Native Calling in Microsoft Teams
Enhance your existing phone system with Office 365 and Future Voice
Unify your global phone systems with Office 365: A complete voice solution is possible with a combination your existing Phone System and Office 365 to provide an integrated voice solution in the cloud.
Low investment: Bring new functionality to existing Phone Systems and on-premises hardware
Simplify IT: Increase agility and consolidate management with rapid provisioning and deployment of the voice services in Office 365
Scale globally: Connect your phone system to the Microsoft worldwide network, and get the power of the Microsoft cloud wherever your business goes
Why choose Future Voice?
Unless you’re a large multi-national corporation, sourcing your Teams solution directly from Microsoft can cause more headaches than you’d expect.
Think of it like baking a cake. If you go direct to Microsoft, you’ll get the basic ingredients, but you still have to bake the cake yourself. Working with us is like sitting down at a nice restaurant to enjoy a dessert that’s been specifically baked with your favourite flavours in mind.
And those ‘flavours’ can be incredibly important for your business. Essential features for contact centres, like call recording and calling queues, aren’t standard within Teams. And if your callers are already used to those features, or you need them for industry compliance, then you will have to add those ingredients yourself.
To cut a long story short, if you need two or more of the features below, then working with Future Voice will be far easier than going it alone.
Popular features that we can ‘bake’ into your Teams solution:
- Call recording
- Multiple failover redundancies
- Calling queues/IVR/hunt groups for call centres
- Truly global calling functionality
- Mobile/computer mid-call switching
- Analog functionality (e.g. call bells for warehouses)
- CRM integrations
How Future Voice connects your Phone System to Office 365
- Future Voice provides a simple link between your existing Phone System and the Office 365 Teams platform.
- No special configuration of your phone system, keep any compliance features like call recording and reporting
- It works with all Cloud and on-premise Phone Systems that support a regular SIP phone.
- Teams users get to make and receive calls just like on their existing desk phone.
- Simply add Teams users like a new VOIP phone, numbers and extensions stay as they are.
- No number porting, end user training or complex reconfiguration is required.
Simply connect your Phone System to Office 365
Keep everything the same: Future Voice means you can keep all your phone numbers, extensions and call-flows untouched.
No hardware or software required: Future Voice is a true multi-tenant cloud service, you simply use it on a per-user subscription basis
Future Voice is enterprise grade and fully integrated: Built for resilience and high availability, the Future Voice platform is designed with business in-mind and is distributed across multiple global data centres with a service organisation to match.
Customer Feedback
“Since we have been using Patient Partner, the number of calls coming in to reception has significantly reduced. We hope to continue this trend as patients become more aware of the system. It also has the added benefit of enabling patients to cancel appointments at the weekend, so we are aware first thing on Monday morning of any appointments that have become available over the weekend.”
“Patient Partner has made things so much easier for patients and practice staff alike, it has assisted in reducing the call backlog in the morning and assists patients in cancelling appointments quickly 24/7”
“It has greatly reduced the pressure on the reception as patients book their own appointments. It leaves the phones less busy and has deferred us from having another phone line installed. Consequently, it has saved us money. The practice has used the staff more efficiently and they have been given tasks like scanning on the clinical letters and keeping things up to date.”
“I like the fact that Patient Partner gives our patients the ability to manage their appointments 24 hours a day.”
“Less pressure particularly first thing in the morning. More time to deal with other patient queries.”
“Reduces calls for queries, such as when a patient has forgotten their appointment time.”
Future Voice’s primary aim is to deliver professional, unified communications-led business solutions based on respect, commitment and excellence. We provide true value to our customers by learning everything we can about them and supplying frictionless, future-proof UC and Voice solutions. We speak plainly, translating complicated technology into simple principles that increase agility and empower businesses with seamless collaboration.
We are the communication partner you always wish you had.