Latest News
News & Updates in the world of Telecommunications.
Resolution, not deflection: what self-service should actually deliver
For years, one of the headline measures of self-service success has been deflection. If a customer uses an automated channel instead of speaking to an agent, the technology has done its job. That measure made sense when self-service largely meant FAQs, basic chatbots...
Automating Notetaking: Freeing agents to focus on customers
In today’s fast-paced contact centres, every second counts. Agents juggle high call volumes, demanding customers, and complex systems… and on top of all that, manual notetaking adds to the pressure. Writing up summaries after or during each call takes time, drives up...
7 Transformative Ways AI Enhances Internal & Customer Communications
Artificial Intelligence has proven not to be a ‘flash in the pan’ and become a proven method to enhance modern business communication. From smart summaries to voice agents, AI is streamlining how teams collaborate and how customers connect with brands… Not convinced?...
What It Takes to Win Industry Awards
Winning and consistently being highly commended in national industry awards is no small achievement and reflects more than ‘technical know-how’… It also proves our team’s dedication, deep customer focus, and the ability to adapt quickly to business needs, with...
5 Reasons Schools and Academy Trusts should choose 8×8 X1 EDU
In the incredibly pressured-yet-cost-restricted world of education, cost-effective communication is paramount. But there’s so much to consider – security, safeguarding, absence reporting, resilience – and that’s even before you get to deployment and ongoing...
The 2025 Switch Off is now 2027 but waiting isn’t wise
You've probably heard about the '2025 Switch Off' in the last few years – quite likely from us too – mentioning that businesses need to upgrade their PSTN-based connectivity and phone systems before the network is deactivated at the end of 2025.Fortunately, the...
Why the 2025 Switch Off matters to your business
The 2025 switch-off represents a significant milestone in the ongoing digital transformation of UK telecoms. While it marks the end of an era – the death of the ‘landline’ – it also heralds a new age of innovation and high-speed connectivity! Major updates have...
8×8 X-Series: Unleashing Seamless Communication and Collaboration
Founded nearly 30 years ago, 8x8 has long been an industry leader, providing some of the most reliable and highest-quality communication solutions.With 99.999% uptime, robust security tools and a wide range of best-in-class integrations with all the common 3rd party...
Zoom Deep-dive Part 1: meetings and chat
Welcome to the first of 6 deep-dives into Zoom’s frictionless communications platform. This week, we take a look at Zoom’s meetings and chat functionality.We all discovered Zoom through the lockdown, thanks to its easy-to-use video calling platform, but did you know...
Zoom Deep-dive Part 2: Zoom phone
Welcome to the second of 6 deep-dives into Zoom’s intuitive communications platform. This week, we take a look at one of the most important functions of any comms solution – phone calls! Did you know Zoom has over 5.5 million live phone lines? All those business...
Future Voice Welcomes Wonderful Work Experience Students
Do you remember your first work experience placement?Our team certainly does, and not all of us share a sense of positive nostalgia... But Future Voice is passionate about developing team members, no matter their age, and constantly striving to find new ways to...
Zoom comms platform and Future Voice make global communications simple
Cast your mind back to the start of Covid… Everyone was using Zoom for video calls, but things have changed since then! Businesses don’t want to mix multiple communications platforms, juggling Teams, Zoom, other platforms and desk phones, as it’s not cost-effective or...
Zoom Deep-dive Part 3: conferencing
Welcome to week 3 of our 6-week deep-dive into Zoom’s seamless communications platform. This week, we focus on Zoom’s conferencing capabilities, which helped gain Zoom a lot of customers through the lockdowns! If your teams are constantly in and out of virtual...
Zoom Deep-dive Part 4: video webinars
Welcome to part 4 of Future Voice’s 6 deep-dive into Zoom’s all-encompassing communications platform. This week, we check out Zoom’s video webinar functionality. Since Covid changed the way we all work, interactive webinars have become an incredibly cost-effective way...
Zoom Deep-dive Part 5: events
Welcome to the final deep-dives into Zoom’s powerful communications platform. For our 5th and final blog, we take a look at how Zoom enables you to deliver memorable events.Since the return ‘back to the office’ for many of us, event organisers have been faced with a...
Why Should You Upgrade Your Communication Solution to RingCentral?
Are you ready to upgrade your outdated Mitel phone system? RingCentral’s cloud-based, future-ready is the perfect solution. As the world’s most advanced cloud phone system, RingCentral enables your team to do their best work by simplifying communication with a...
Five facts on Microsoft Teams and their impact on your business
Microsoft’s Office suite has been synonymous with business productivity for decades; Outlook, Word, Excel and PowerPoint are used daily by the majority of businesses after all! After helping so many businesses stay connected through the early 2020s, one of the newest...
What is a Hosted PBX? How Does it Work?
The world of business telephony is in the middle of a significant step-change, affecting the way we communicate and collaborate with our colleagues, partners and customers. While the pandemic accelerated the move to hybrid working, many businesses have already...
Optimising GP Practice Communications and Patient Access Through Cloud-based Telephony
One of the most significant challenges for GPs up and down the country is ensuring patients have an efficient way to contact their clinicians and make appointments. In other words, availability, and access. Obviously, there’s been a massive push to move bookings...
2025 Switch off: 2023 ‘Stop Sell’ Update
Just in case you’re not as interested in telecoms as we are here at Future Voice, you may not have heard, but the underlying infrastructure that connects all our devices to the internet is in the middle of a massive evolution, commonly referred to as the ‘2025 Switch...
Cloud adoption the easy way
Making major changes to business infrastructure is no easy task. We get it. When you’ve done something one way for years, suddenly changing to a new way of doing it can be disconcerting. But that’s really not the case with cloud-based communications. Unified...
Educators benefit from cloud communications
The pandemic fundamentally changed the face of education. Students have spent much of the last year being educated at home, with video conferences replacing classrooms and resources downloaded from the cloud. Educational technology companies (edtech, for short) have...
Cloud communications for a new era of healthcare
Whichever area of healthcare your company operates in, you’re likely to witness some fundamental changes in the wake of Covid-19. The pandemic experience has made consumers and organisations think more deeply than ever about health and wellbeing. With the NHS...