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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

Cost-effective solutions that are simple to use and flexible by design.

Boost productivity and engage your donors with Cloud Communications.
Plans starting from £30 per month.
Book a call
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Telephone solutions for The Third Sector

Future Voice provides all-in-one communication solutions to numerous charities and Not-for-Profits. That experience ensures we deliver value for money and exceptional customer support.

Given charities’ reliance on advocates, fundraisers and donations, we understand the need to get the most from your solutions, so that more resources can be kept for those who need it.

That’s why we will learn as much about an organisation as possible before recommending a solution that is tailored to their needs, and only includes the features required to make operations efficient, saving team’s time while boosting productivity.

We also get that not everyone that works or volunteers for a charity is technically proficient, so we’ll make sure our solution is accessible and easy-to-use for everyone involved, no matter the challenges.

Then teams can take advantage of a more intuitive system that enables more engaging conversations that lead to more support and advocacy for the organisation.

How we’ve helped some of our Third Sector customers

Vision Foundation

Learn how Vision Foundation saved a massive 50% over their previous telephone system and allowed staff to work from home.

FareShare

Future Voice consolidated all Fareshare’s communication services into a single solution allowing them to enjoy more predictable billing and control over expenditure.

YMCA

YMCA needed a new solution to keep employees productive while working from home and ensure managers could keep track of productivity from anywhere.

“In the few months I’ve been working with Future Voice they have demonstrated that they are excellent at what they do. Each of them is a specialist in their area, and together they are a really impressive team. But they have also demonstrated values that I have seen echoed from everyone I’ve interacted with there. Their individual and collective integrity, respect they show customers and each other, willingness and ability to listen and to communicate well. And above all the kindness in their approach. It doesn’t slow them down to be so human. It makes them a better team, more able to respond quickly when needed, and more focused on finding solutions to problems. They are a shining example of how culture is critical to success. Thank you particularly to Justin, Steve and Tom for being smashing.”

Ali Lyons

Centre33
View all our testimonials

Our most popular Third Sector solutions

8×8’s multi-tiered solution allows organisations to choose the right features for individual team members to ensure a cost-effective and seamless solution.

Key features

  • Unlimited UK landline and mobile calls
  • Team messaging and file sharing
  • Optional supervisor analytics/reporting
  • Easy-to-use Mobile and desktop apps
Ring Central enables NFP’s to engage donors and empower volunteers with team messaging, video meetings, and a business phone—all in one app.

Key features

  • Secure business numbers on any device
  • Add volunteer and donor users in minutes
  • Free messaging, file sharing and video
  • Built-in task management
Zoom enables NFPs to connect teams, supporters, and volunteers with video, phone, and messaging in one secure, scalable platform.

Key features

  • HD video meetings and webinars in seconds
  • Cloud phone system with business numbers
  • Team chat and file sharing
  • AI-driven tools for calls, meetings, and productivity
  • Easy-to-use desktop and mobile apps

Not sure which platform is best for your organisation?

Book a call with our expert team at a time that suits you!

Book a call

Why choose Future Voice?

For over twenty years, we’ve made it our mission to make technology for businesses of all sizes and scopes, while delivering the best possible communications experience without breaking the budget.
You’ll enjoy deep collaboration with your account manager, and no technical jargon. Just plain-speaking people who want the best for your organisation, with no allegiances to specific suppliers, so you get value for money and honest advice.

20+ years’ experience

Decades of telecoms expertise guiding your business every step.

UC & CC specialists

Helping you streamline communications and improve customer experience.

Award-winning support

Our team delivers expert service you can rely on.

Vendor-agnostic

We work with top global vendors to find the right fit.

Want your business to communicate and collaborate without limits?

Book a call