Capex Finance: Emergency Measures
Asset finance specialist Capex Finance transitions smoothly to remote working with 8×8 all-in-one communications.
When the pandemic struck, asset finance company Capex Finance needed to quickly provide a complete communications solution for home working staff, or risk losing business. With Future Voice and 8×8 the transition was completed in 48 hours, keeping customers happy and staff connected and engaged.
About Capex Finance
Founded two decades ago, Birmingham-based Capex Finance offers a range of flexible financial solutions to different types of business. The company uses its long experience and specialist expertise to find exactly the right financial products for its customers, and prides itself on combining outstanding customer service with impressive speed. Customers are matched with the right funding options quickly, ensuring their businesses always have the right financing in place at the right time.
About Future Voice
Future Voice is an independent communications specialist with a proven pedigree in all-in-one solutions, working with 8×8 and various other cloud platforms. By leaving no stone unturned in its approach to solving communications-related issues for clients, Future Voice consistently recommends the best solution for their businesses.
Future Voice provides commercially competitive packages that improve communications and streamline business processes, while vastly improving the quality of communication with customers and partners. The company’s customer retention rate is currently over 98% – considerably higher than the industry average.
The Story
When the pandemic reached our shores and a nationwide lockdown was implemented in response, Capex Finance faced the same challenge as lots of other businesses, but perhaps with more urgency than many.
“In the sector we operate in, it’s imperative for us to react quickly to our clients’ requirements, and the outbreak and these troubling times have simply increased that need,” says finance manager Steve Steel.
As businesses turned to Capex for new sources of finance to fund emergency lockdown plans, the company also had to implement its own response. Capex understood that it needed a solution that would simultaneously keep staff safe at home during the pandemic, and give them the means to continue working productively on behalf of customers.
“Our emergency ethos is simple,” adds Steve. “It’s to keep fully operational whilst ensuring we safeguard the wellbeing of our staff.”
Communication is key
For that, clear communication is essential. Future Voice had already provided the company’s telephone system, and when lockdown became inevitable it quickly reached out to Capex to help the business prepare for the challenges and opportunities of remote working.
It soon became obvious that Capex required a new solution, and one that would allow employees to be as productive and collaborative at home as they had been in the office. Clients were expecting the same level of fast, efficient and accurate communication, regardless of the challenging circumstances, so speed was of the essence. The solution had to be up and running in a matter of days.
With that in mind, it was agreed that Future Voice would install and manage the all-in-one communications solution from 8×8, a comprehensive and feature-rich UC platform that lets employees communicate effectively from wherever they happen to be, whether that’s in the office, at home, or anywhere else.
The right tools for the job
The 8×8 all-in-one platform is highly regarded in the world of unified communications. It gives employees a cloud-based business phone system with award-winning voice quality and global coverage, alongside a host of complementary services tailored to business needs. They include HD video and audio conferencing, team chat, and an intelligent, collaborative contact centre solution.
In a word, it gives employees the tools they need to do the job, and importantly, these powerful features can be accessed from anywhere, on any device, via a single app. The 8×8 platform was the solution Capex Finance needed, equipping staff with the means to work efficiently through lockdown and beyond.
And with Future Voice managing the process, the entire rollout was completed in double-quick time. “With Future Voice and 8×8, we transitioned within 48 hours to a remote working policy across our entire workforce,” says Steve. “Future Voice facilitated the switch to pure home working and also empowered our staff to do more.”
More than a phone system
The 8×8 platform played a central role in helping Capex quickly transition to productive remote working. It ensured that clients could always get through to the team when they needed to, and that customer communications remained smooth and seamless across all channels.
Just as importantly, it helped staff remain engaged with the business, ensuring they never felt isolated or overwhelmed. Team unity was aided by regular video meetings and countless informal chats. Staff adopted the platform’s collaborative features, like content sharing, in a way that quickly became second nature.
In addition, the platform’s intuitive management portal allowed the business to measure the success of its remote working policies and make changes where necessary.
“It delivered the capability to truly measure the outcome of home working with live statistics. We can now further improve collaboration by video and content sharing, while also keeping our staff connected during this time of uncertainty, further ensuring their wellbeing.”
Nobody knows what the future will bring, and whether we will all return to offices anytime soon. But 8×8 and Future Voice have given Capex Finance the means to work efficiently, productively and collaboratively, wherever their staff have to be. That helps them meet the immediate challenges of Covid-19, and also gives them new options and opportunities for the months and years ahead.
Challenges
- When Covid-19 struck, Capex needed to move quickly to remote working
- Staff needed to be able to access powerful communication and collaboration tools from any device
- The transition had to be achieved as quickly as possible – for Capex, a loss of communication means a loss of business
- Management needed to be able to measure the success or otherwise of homeworking initiatives, and make changes if necessary
Value Created
- The entire rollout was completed in just 48 hours
- The solution involved the implementation of a total communications platform, ensuring Capex could operate remotely without any loss of service to clients
- Staff were able to communicate and collaborate freely with each other, aiding wellbeing, engagement and team cohesion
- Comprehensive management statistics allow Capex to measure the success of remote working and plan for the future, despite the continuing pandemic
Solutions & Products
- 8×8 all-in-one communications
“With Future Voice and 8×8, we transitioned within 48 hours to a remote working policy across our entire workforce.”
Future Voice’s primary aim is to deliver professional, unified communications-led business solutions based on respect, commitment and excellence. We provide true value to our customers by learning everything we can about them and supplying frictionless, future-proof UC and Voice solutions. We speak plainly, translating complicated technology into simple principles that increase agility and empower businesses with seamless collaboration.
We are the communication partner you always wish you had.
