Communication is key
For that, clear communication is essential. Future Voice had already provided the company’s telephone system, and when lockdown became inevitable it quickly reached out to Capex to help the business prepare for the challenges and opportunities of remote working.
It soon became obvious that Capex required a new solution, and one that would allow employees to be as productive and collaborative at home as they had been in the office. Clients were expecting the same level of fast, efficient and accurate communication, regardless of the challenging circumstances, so speed was of the essence. The solution had to be up and running in a matter of days.
With that in mind, it was agreed that Future Voice would install and manage the all-in-one communications solution from 8×8, a comprehensive and feature-rich UC platform that lets employees communicate effectively from wherever they happen to be, whether that’s in the office, at home, or anywhere else.
The right tools for the job
The 8×8 all-in-one platform is highly regarded in the world of unified communications. It gives employees a cloud-based business phone system with award-winning voice quality and global coverage, alongside a host of complementary services tailored to business needs. They include HD video and audio conferencing, team chat, and an intelligent, collaborative contact centre solution.
In a word, it gives employees the tools they need to do the job, and importantly, these powerful features can be accessed from anywhere, on any device, via a single app. The 8×8 platform was the solution Capex Finance needed, equipping staff with the means to work efficiently through lockdown and beyond.
And with Future Voice managing the process, the entire rollout was completed in double-quick time. “With Future Voice and 8×8, we transitioned within 48 hours to a remote working policy across our entire workforce,” says Steve. “Future Voice facilitated the switch to pure home working and also empowered our staff to do more.”
More than a phone system
The 8×8 platform played a central role in helping Capex quickly transition to productive remote working. It ensured that clients could always get through to the team when they needed to, and that customer communications remained smooth and seamless across all channels.
Just as importantly, it helped staff remain engaged with the business, ensuring they never felt isolated or overwhelmed. Team unity was aided by regular video meetings and countless informal chats. Staff adopted the platform’s collaborative features, like content sharing, in a way that quickly became second nature.
In addition, the platform’s intuitive management portal allowed the business to measure the success of its remote working policies and make changes where necessary.
“It delivered the capability to truly measure the outcome of home working with live statistics. We can now further improve collaboration by video and content sharing, while also keeping our staff connected during this time of uncertainty, further ensuring their wellbeing.”
Nobody knows what the future will bring, and whether we will all return to offices anytime soon. But 8×8 and Future Voice have given Capex Finance the means to work efficiently, productively and collaboratively, wherever their staff have to be. That helps them meet the immediate challenges of Covid-19, and also gives them new options and opportunities for the months and years ahead.