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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

Proud winners of multiple industry awards in 2025, including Channel Champions’ Best Reseller Technical Support & Engineering Team and Comms National Awards’ Best Enterprise Reseller Deal & Vertical Market Customer Solution.

Try Zoom Before You Transform

No rework. No duplication. No time or money wasted.

Book a call

A Proof-of-Concept process like no other

We deliver the most hands-on, production-grade Zoom Proof-of-Concept programme in the UK.

Our Zoom PoCs are engineered exactly like a full deployment: complete call flows, routing policies, integrations, user profiles and admin controls.

This means you can test the real system *not a demo* and when you decide to proceed, your POC becomes your live environment with no rebuild required.

Our PoC process

Discovery & scoping

Understanding workflows, objectives and technical requirements.

Build & configuration

Your system is configured to mirror a live deployment environment.

Guided onboarding

User and admin onboarding, guided testing, scenario walkthroughs.

Engineer check-ins

Regular engineering touchpoints ensure rapid refinement.

Evaluation & decision

Success criteria reviewed; refinements documented.

Move to production

Your POC becomes your live environment, saving time and money.

90-Day delivery guarantee

We are one of very few suppliers to offer a 90-day delivery guarantee for cloud telephony rollouts, including unlimited changes within that period; a level of assurance unmatched in the market..

Vendor-funded delivery options

We work closely with Zoom to secure co-funding for delivery. For Zoom deployments, our SPIF incentives are often applied directly to the professional services cost, this means you can enjoy significantly reduced or even zero-cost implementation.

Why Choose Future Voice

  • Multi-vendor engineering and project delivery specialists
  • Multi-award-winning technical and project teams
  • Transparent governance, predictable timelines
  • Hundreds of successful migrations
  • Vendor-funded delivery options
  • 90-day delivery guarantee with unlimited changes
  • UK-based support beyond platform-level diagnostics

Our Awards

We’ve been repeatedly recognised by Zoom, and our peers from across the telecoms industry, for outstanding engineering, service delivery and customer experience.

Our Guide to Porting

Porting is one of the most pivotal and time-sensitive aspects to a deployment which is why we spend so long ensuring we hold accurate information to accelerate the process and prevents rejections.

Download our Porting Guide

Popular API Integrations

Modern communication workflows rely on seamless integration with your existing tools, which is why we support a wide range of native and API-driven integrations across CRM platforms, ticketing systems, collaboration tools and business applications.

Engineering expertise across all major vendors

We provide accredited engineering, deployment and support services across:

You’re in good company