Award-winning across 2025 & 2026, including Technology Reseller Awards’ Project of the Year, Channel Champions’ Best Reseller Technical Support & Engineering Team, and Comms National Awards’ Best Enterprise Reseller Deal & Vertical Market Customer Solution.
Contact Centre and UC support services that keep your business running
Once your platform is live, maintaining performance, reliability and user satisfaction becomes critical.
Got an issue? Get in touch.
Please contact us our Support team via the telephone or email addresses below.
Support phone
03300 555 333
Support email
support@future-voice.co.uk
Office phone
Support
Here at Future Voice, we want to make it as easy as possible to work with us. We pride ourselves on being a group of friendly telcos that are always here to help. However, we know that sometimes things can go wrong, and we’re prepared for that too.
On the Phone
Our UK-based customer service team are on hand 24/7* to help solve technology faults and issues relating to programming changes. These can normally be resolved remotely by giving our high-trained team a call.
*24/7 service agreement required.
In Person
If the issue can’t be resolved remotely, we have a huge network of engineers working nationwide who can be with you as soon as possible. Our teams are all experts in both troubleshooting and provisioning, but we will always make sure that the right person handles your query, ensuring the ‘first-time fix’ as often as possible, backed by our 4-hour Major Fault SLA.
Download Teamviewer
Please choose one of the options below to download Teamviewer for your operating system.
We go far beyond reactive fixes and tech support.
Future Voice provides UCaaS and CCaaS support services in the UK, delivering proactive management, optimisation and continuous improvement.
For us, support is not a handover or a ticketing function. It is a continuation of the partnership, built on the same care, expertise and accountability that delivered your platform in the first place.
With us, you’ll see a system that performs consistently, users who are confident in the platform and a support team that understands your environment inside out.
Tom Shirley – Director, Future Voice
The problem with traditional support
Many businesses rely on outsourced telecoms support in the UK that lacks accountability.
Common challenges include:
- Slow response times from offshore teams
- Limited understanding of your environment
- No proactive monitoring or optimisation
- Fragmented vendor support models
Our support model
UK-based, fully employed engineers
Our managed telecoms support services are delivered by in-house experts.
- No outsourcing
- Consistent technical ownership
- Deep platform expertise
First-line support included
Our highly-trained, award-winning engineers act as your business communications support team in the UK, aiming to resolve your issues on the first call, and managing the entire process.
- User issue resolution
- Device and endpoint support
- Day-to-day troubleshooting
Escalation handled for you
As a highly-accredited contact centre support provider in the UK, we manage vendor relationships directly, raising any tickets that needs to be raised with vendors and see them through to full resolution.
- Faster escalation
- Reduced internal workload
- Clear accountability
Discover the power of Service Credits
Think of Service Credits as pre-agreed units of expert time. They allow you to access the same high-quality support used during deployment, without the delays or overhead of traditional support models.
What can Service Credits be used for?
- Configuration changes such as call routing, users, numbers and scheduling
- System optimisation, performance tuning and call quality improvements
- Contact centre updates including queues, IVR flows and agent settings
- Reporting, analytics and compliance tracking
- User enablement, training and feature enhancements
This approach ensures your platform continues to adapt as your requirements change, while also providing clear visibility and control over how support time is used, helping you prioritise what matters most.
You’re in good company
Award-winning Processes
Our engineering team has been recognised multiple times by both vendors and industry peers, for its technical excellence and delivery capabilities.
Frequently Asked Questions
What is included in UCaaS support services?
Whether you choose a UCaaS or CCaaS solution, our support services in the UK include first-line support, fault resolution, vendor escalation, system monitoring and ongoing optimisation.
Do you provide 24/7 support?
Our support models can be tailored to your requirements, including extended hours or 24/7 coverage depending on business needs.
How quickly are issues resolved?
Response and resolution times depend on severity, but our UK-based engineers and direct vendor relationships enable faster turnaround compared to traditional support models.
Do you support multiple platforms?
Yes. We provide managed telecoms support services across Microsoft Teams, Zoom, RingCentral, 8×8 and integrated contact centre platforms.
Can you help improve system performance over time?
Yes. Our UC platform optimisation services include regular reviews, reporting and recommendations to improve performance, adoption and user experience.
Get the support your team and investment deserves
Partners in technology
