Streamlined Contact Centre Solutions

Get the most from your team and deliver a better customer experience.
Open up your Contact Centre with more ways to engage customers while saving time and giving agents the ability to work securely from anywhere.
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Contact Centre from Future Voice

We help your team offer the seamless experience consumers have come to expect.

Whether your Contact Centre is sales-focused, support-focused, or both, consumers now expect immediate engagement and the answer to their questions fast.

That’s why Future Voice will learn everything about your operations before designing a seamless Contact Centre solution within your budget, offering a range of new communication channels and features that help your team deliver a better customer experience.

Plus, call recording and rich analytics will enable your leadership team to make more educated decisions on where to place resources and headcount to optimise your calls and find new improvements.

Contact Centres we work with

8 ways Future Voice can improve your Contact Centre

AI

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Whatsapp integration

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PCI compliant payments

Seamlessly take purchases over the phone or through a chatbot, while staying within PCI guidelines, keeping all personal information anonymous and secure at all times.

Call recording and insights

Keep a record of all calls for QoS and training, give agents and managers visibility over their productivity and surface valuable insights to identify workflows that could be improved.

Chatbots

Save valuable time and resources by offloading common interactions to an automated chatbot and seamlessly handing off to agents whenever contacts need further support.

Video and screensharing

Give customers the option to engage in video chats through your website, or even share their screen, so that customers have a truly 1-on-1 experience to remember you by.

Video in Chat

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PCI Compliance Solutions

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8 simple steps to evolving your Contact Centre

Every business is unique, so we take a personalised approach to each step of the migration process. We’ll make the migration easy and support you every step of the way, with no disruptions to your operations.

Discovery

We’ll map out users and different use-cases, extracting system configuration data like user information, licenses, phone numbers, call flow rules, auto-attendants and audio files.

Solution recommendation

After learning about your needs, we’ll recommend appropriate packages with specific licences tailored to the needs of each user – all in a single platform, regardless of location.

Determine roll-out strategy

We may need to create a Proof-of-Concept or get straight into designing your system depending on its complexity. Either way, we’ll work out an efficient transition process.

Contact centre deep dive

After getting a baseline of how your teams work in a complex CC environment, we’ll begin a discovery conversation and craft the ideal solution to meet your wider objectives.

Design sign-off

A designated project manager will provide detailed training for both system admins and users and make sure you’re happy with our solution maximising its return on investment.

Configuration and testing

Once users and lines are ported, we’ll train administrators and users.

Go Live and verification

Then, when phones are deployed, we’ll test and validate all call flows.

Transition to support

With your new Contact Centre solution, you can leave your worries behind as your team will have our support going forward, only ever a phone call away for any questions.

Our guarantee

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Want your business to communicate and collaborate without limits?

Book a call