Testimonials

What our customers say…
Our customers are our greatest promotors, and there’s a reason why we have a 98% customer retention rate. It’s because we take the time to get to know our customers and learn everything we can so that our solutions don’t just meet their current needs, but tomorrow’s too.
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Phone Systems

“The transition from our previous provider to Future Voice and Data was very smooth, with the excellent pre-installation service mirroring our post-installation support. Redundancy was a main priority for us so Future Voice and Data ensured the system was set up to cater for this inside our disaster recovery infrastructure. Issues that occurred were dealt with quickly thanks to our dedicated account management resource knowing our sector very well so was able to provide excellent support.

“We put our trust in Future Voice and Data and they continue to repay that with excellent customer service from the top down.”

TTP – The Technology Partnership

“Future Voice helped Y international UK Ltd install a complete phone system into our new warehouse in 2019. They set up over 50 phones using VoIP for all internal users to call each other and to call outside clients, plus set up so all users can use VoIP to call our sister company in UAE and 6 other regions. If we do have any problems, Future Voice can come in remotely to sort them out the same day – excellent system. I would recommend Future Voice to any company that needs a small phone system up to a large one like ours. Mark and his team covered all the work in a very professional way, their service is excellent.”

Y International UK Ltd

Ricky Perks, IT Manager
“We are a small team with no office, and we were nervous about switching to an advanced phone system as we just used mobiles before. The elements of control and chat has really helped us! It’s early days but we are really enjoying our new system!”

AKT Productions

Stephanie Barnes, Production Administrator

“When we had a major problem with our existing VoIP Phone solution, Future Voice and Data came to the rescue. We called them at 4pm and their installer was here the next morning to fit our new system. Paul was very professional and kept us informed throughout the process on the day. All staff are a pleasure to deal with, nothing is too much trouble, keep up the good work.”

Client Services

Wealth Management Company
“We implemented 8×8 about a year ago with the support from Future Voice to replace the Vodafone one net system we had. We are really pleased with the final solution and it has been well received throughout the company. The system is stable and reliable, we get very few issues compared to our old system (which has meant I have been able to focus on other areas) and there are detailed analytics should you need any granular details.

Due to how easy the solution is to use we ended up changing our call flow throughout the whole company to use call queues and then went through an audio branding project. One of the key aspects for myself is the ability to manage some of the configuration rather than having to phone or email support. The system delivers this and Future Voice back it up with knowledgeable support when we need it.

The project was handled well with deadlines met and training and support throughout. Being a little technical myself, it didn’t take long to get familiar with the platform, it is very user friendly. We have had a handful of occasions where we have needed to contact Future Voice for support and we have always had a quick response with a resolution.

We decided not to proceed with the integration to Teams as we were in the very early stages of our M365 project. But since we are near the end of the M365 project I will be looking at the teams integration in the near future.”

Dan Skinner

IT AND Communications Manager
“Even from that first call, it was clear Future Voice liked a challenge and truly wanted to get to know the business, to figure out if there was anything else they could help with.

Mark and Steve were absolutely amazing, answering all my odd questions and making sure everything was in order. They even let me know when there was a large batch of numbers missing… They were like my very own Quality Control!

We couldn’t be happier with the results. It’s an absolute game-changer for us and we can’t wait to take our relationship with Future Voice even further as we scope out a much larger project.”

YMCA

Rob Ramsden, IT Manager
“It was immediately clear how knowledgeable the FV team is, and no question was too small, difficult or crazy… They listened to our entire Wishlist, sharing our excitement, and basically said yes to everything!

We’ve now got what we needed and a defined path to adopt other mediums like chat and social media. Future Voice has done a lot of the groundwork, taking delays out of that to ensure we can quickly respond to new customer demands.

It’s like working with members of our own team. They’re honest, collaborative and always passionate about what they do. We have so much fun, I have to stop myself sometimes when we’re having too much of a laugh and bring it back to business!”

Sysmex

Ken Turner, Operations Manager

“We needed our new 8×8 platform to be live fast, with new numbers and hardware included. Future Voice and Data were able to get the hardware within five days.”

Accuride

Dave Evans, Network Support Analyst
“Future Voice and Data refreshed our phone system to the 8×8 platform using our existing phone handsets.”

Mason Owen UK Property Consultants

Michael Williams, Head of IT
“Future Voice couldn’t have done more to support us, and ensure we kept to the deadline set. We’re now able to identify the caller so agents can see the reason for them calling in advance, greet them warmly and treat them like part of the Rovers family. We’re already well on the way, and once we adopt some other additional features, we’ll have the solution we always dreamed of!”

Blackburn Rovers

Kieran Shellard, IT Manager
“We wanted to upgrade our system to the 8×8 platform. Future Voice and Data took the lead and brought together all the moving parts of this job. Very impressed!”

Whitefield Community Primary School

Marie Beale, Headteacher
“We were in the process of choosing another supplier to migrate from our existing legacy phone system when I received a call from Tom @ Future Voice about a new platform called 8×8. Having demoed the solution, we could quickly see 8×8 would not only support our UK offices but also ones in Middle East and Asia so our answer was yes we wanted it. From here the process was seamless, Future Voice provided the perfect process and support to make the changes easy and seamless and the Support team provided on time updates throughout the process. I wouldn’t hesitate at recommending Tom and his team to any company looks for the best in class Voice technology.”

Emerald Technology

Adam DeSanges, Finance Director
“In the sector we operate in, it’s imperative for us to act quickly to our client’s needs, the outbreak and these troubling times has simply increased that need. Our emergency ethos is to keep fully operational whilst ensuring we safeguard the wellbeing of our staff. With Future Voice and 8×8, we transitioned within 48 hours to a remote working policy across our entire workforce. Future Voice, facilitated the switch to pure home working and also empowered our staff to do more, whilst delivering the capability to truly measure the outcome of home working with live statistics. We can now further improve collaboration by video and content sharing, whilst also keeping our staff connected during this uncertainty we are currently facing further ensuring the wellbeing our staff.”

Capex Finance

Steve Steel, Finance Manager

“Future Voice was not only keen to win our business for a modern cloud based office and mobile telephone system but also followed through to ensure a smooth implementation of the selected 8×8 platform. We are now working with them to better manage costs and roll out to our international locations.”

NexantECA

Jonathan Bourne, Vice President

“We were looking for a new phone system for our purpose built warehouse and I had previously dealt with Tom Shirley some years before, so I decided to contact them again for an up to date quotation. The service received was consistent to that of many years ago and this made our decision easy to go with Future Voice.

Mark Darby came to our existing site and took on board all of our requirements which would link in to our Retail stores too as we expanded, we wanted all the new stores to be on the same system. Nothing was too much trouble and we decided to go with the Avaya system for our Customer Care team with a view of us being able to link other systems into one platform.

Every person I have dealt with at Future Voice has always been professional and willing to deliver our requirements. On the day of set up this was as painless as you would have wanted, the only challenge we had was getting our agents used to a new phone system. Again Future Voice were happy to support the team with any issues and the transition went very smoothly.

Mark has had many last minute requests to change the system and has always been accommodating with these requests. Dealing with Mark is like speaking to someone within your own business and not a provider, they really get on board with their customers and interlink in to the business and live and breathe their clients requirements. Mark is a great asset to Future Voice and we continue to add more stores into the existing phone system.

Due to the on-going excellent service we have received from everyone at Future Voice we have recently moved our Support Centre over to the same phone system. This not only brings savings to the business but it means we can now transfer calls without having to call a customer back, what more could you want from a phone system to enhance your customer journey.”

Dwel

Viv Livingstone, Project Manager

“We purchased an AVAYA telephone system from Future Voice & Data in July 2014. This was a totally new commission for us; we were moving premises and there was no previous installation at the property at all, no internal cabling, no existing incoming lines. We were totally starting from scratch, in a 3-storey, Georgian, Grade II listed building.

We had little knowledge of the type of systems currently available and no understanding of hybrid systems, VoIP and what type of system would best suit out needs. We just knew we needed a reliable, cost effective, future-proof communication system, commissioned and working to exact deadlines with the minimum of fuss.

We had no previous knowledge of Future Voice & Data. We found them from a Google search. We obviously met with other suppliers but none gave us as much confidence as Future that they could deliver what we expected. We have not been disappointed with our choice.

Our initial contact was with Tom Shirley – Tom is very knowledgeable of his subject and his approach to building us a bespoke system extremely professional. We felt very confident in taking his advice. He guided us seamlessly through the initial proposal and the tweaking of the finer detail, so that the system and services matched our specific needs perfectly.

The Future Voice & Data support team project managed the commission totally, liaising with other contractors/external agencies on our behalf, pulling the whole installation together. All services were provided on time, were as expected and everything was commissioned at our property hassle free, with all communications up and running on the day we moved in without a hitch.

I have no hesitation whatsoever in endorsing Future Voice & Data to any prospective new client.”

Alycidon Capital Limited

Jane Simkiss

Non-Profit

“Even from that first call, it was clear Future Voice liked a challenge and truly wanted to get to know the business, to figure out if there was anything else they could help with.

Mark and Steve were absolutely amazing, answering all my odd questions and making sure everything was in order. They even let me know when there was a large batch of numbers missing… They were like my very own Quality Control!

We couldn’t be happier with the results. It’s an absolute game-changer for us and we can’t wait to take our relationship with Future Voice even further as we scope out a much larger project.”

YMCA

Rob Ramsden, IT Manager

“WEA is a national adult education charity with a total of nine regional offices and numerous study centres and home based workers. West Midlands Region is located in Birmingham and currently uses an Avaya phone system.

Due to a national decision to outsource IT support, regions were advised to seek phone maintenance contracts as there would no longer be a national assistance agreement. As Regional Operations Manager, I was charged with obtaining quotes and outlining a specification for the regions requirements. Future Voice and Data were by far the most cost effective and appropriate solution for our needs and once terms had been agreed, they attended site to reconfigure our existing system to suit staff requirements.

As our main contact, Mark Darby is an invaluable source of information of support which was critical when the region was required to roll out a telephone enrolment system. Mark’s input meant that the project ran smoothly from start to finish and included staff training for phone users who I line manage. Knowing that the telecoms side of the project was taken care of, allowed me to focus my efforts on the multiple administrative aspects prior to the system going live.

Maintenance and repairs to our system have always been carried out with the utmost professionalism and to excellent timescales. This became apparent when the office experienced a complete failure of the Avaya system which was replaced within a matter of hours.

As a result of our positive experience I have been more than happy to recommend Future Voice and Data to colleagues requiring phone maintenance in other regions which has resulted in the agreement of further contracts.”

WEA

Regional Operations Manager

Education

“As part of the Leicester City’s building school for the future scheme, The City of Leicester College was awarded a new building and the telecommunications aspect was very important to us. We had been using a very outdated system for many years and the support in finding an excellent quality product that offered value for money was paramount. Future Voice and Data understood our requirements and guided us through every step of the journey, with efficiency, professionalism and diligence.

With learning a lot of new systems at the same time, it was inevitable that I would not always remember how to do things and have on at least one occasion required bailing out because I had created a problem. Future Voice and Data dealt with my inefficiencies in a speedy and accurate way which enabled us to carry on without disruption.

Future Voice and Data are just as supportive today two years down the line as they were at the beginning. Everyone that I have had dealings with in that two years have been able to address my query in a very fast time, constantly keeping me updated of where they are in solving any issues I might have had and going that extra mile to ensure that we are happy with every outcome.

As a business and enterprise college it is nice to come across a company that does not have constraints and are always supportive to their clients. It has been a pleasure working with Future Voice and Data and I am sure the excellent customer / supplier relationship will continue going forward because they are a very customer focused company.”

City of Leicester College

“I have worked with Future Voice and Data on several implementations and found each project to run smoothly and as planned. Each stage of both projects was explained step by step and expectations set accordingly. The first project was to replace an existing system with new VoIP system. When the time came for install the equipment was delivered well in advance and the project started on time. The units were installed and the cutover happened as planned with good communication throughout. The training to staff was well received and the supporting notes were very helpful.

The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.

The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team.

As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class. I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”

Ellesmere College

Sarah Treanor, ICT Consultant
“I would like to take this opportunity to extend my thanks to Future Voice and Data for the excellent service that you have provided to the BSF Leicester programme.

From the very first engagement, the professionalism of FVAD has been exemplary with a constant willingness and drive to deliver the highest level of service to both Capita and the end-users. FVADs ability to balance technical expertise with customer-facing skills has been a critical factor in guaranteeing successful delivery of the telephony solution.

The system ran for almost 6 months and then we transferred to a brand new building. This again was planned and executed as agreed and the team worked hard to make the migration as pain-free as possible. Future trained the system admins, and supported the onsite project team to keep everything on schedule and as planned. The migration included extra handsets and changes to the original setup and these were all managed quickly and with no-fuss.

The only issues that have arisen have been with a few licences issues and some confusion on billing, but these have been sorted out quickly and promptly by the Future team. As a busy college with the need to have phones all over the site, the solution has been great, robust and easy to manage, the delivery by the team has been first class.

I would not hesitate to use them again or contact them for any type of telecoms query and really enjoyed the experience of working with a set of professional, well skilled and lovely folk. I will recommend them to other companies and people we work with and I hope I continue to deal with them in the future.”

Capita Managed IT Services

Program Manager
“As a Project Manager (PM) delivering ICT in the Education sector for the best part of a decade, I have been supported by a vast number of partners across multiple solutions and programmes. Project success is determined by a number of factors, but the performance of our selected partner relationships is often key and paramount.

The FV&D experience in Leicester has been very positive throughout; Their ability to capture client requirements was both professional and courteous and, despite numerous external factors beyond their control, FV&D delivered everything required to schedule and budget, often above-and-beyond. Furthermore, they demonstrated great flexibility in response to frequent client changes, often at short notice, and responded to other third party challenges with solutions beyond their original scope.

FV&D are a PM’s dream and I would welcome an opportunity to partner with them again in the future, and would have no hesitation in sponsoring their credentials.”

Capita Managed IT Services

Senior Project Manager

“For the last few years I’ve been delivering schools where Telephony / VOIP were out of scope and so my understanding of what could be achieved and implemented wasn’t very advanced. Moving onto my next projects where VOIP was in scope, I’d been asked to use a supplier that I hadn’t been involved with, Future Voice and Data.

From the start it was a positive experience with my initial engagements responded to promptly and meetings with the school scheduled very quickly.

Future Voice and Data were able to explain the capabilities of the new solution to the school clearly and simply whilst being able to suggest solutions to their requirements without inflating the price.

Whilst on site, Future Voice and Data were able to adapt to the ever changing environment (it was a live building site!) and still deliver the product on time. Their training and support with the schools was excellent spending additional time with users who were struggling.

Overall, I would be happy to and certainly wouldn’t hesitate to work with Future Voice and Data again.”

Capita Managed IT Services

Project Manager
“Having worked with FVAD on multiple projects in the Leicester BSF Programme, I have found them to be professional, reliable and customer focussed. From early design meetings with clients, through to on site delivery they ensured that the customer’s requirements were understood and met and that the end users were trained to use the solution. All work was completed on time and they took on additional responsibility of managing the BT interface for telephone line installation and moves. Any issues, add, moves and changes have been dealt with efficiently either by remote access or a site visit to ensure the fastest possible resolution. The whole team have been a pleasure to work with and I look forward to working with them again.”

Capita Managed IT Services

Project Manager

“We wanted to upgrade our system to the 8×8 platform. Future Voice and Data took the lead and brought together all the moving parts of this job. Very impressed!”

Whitefield Community Primary School

Marie Beale, Headteacher

Internet access

“We had been let down by another company but needed all 18 of our site numbers porting, including our head office. The Future Voice and Data team impressed us with how they stepped in and helped even though it was out of the scope of the original project.”

Langley House Trust

Jonathan Binley, Data Protection Officer

“Future Voice and Data helped us organise our network and firewall. They ran a proof-of-concept element in the delivery to ensure everything went well for going live.”

Liftmaster Ltd

Dan Skinner, IT & Communications Manager

Unified Comms

“The team at Future Voice are really excellent. Apart from being highly knowledgeable in the unified comms field they are extremely dedicated and “just get” what you need from them to serve your customers. Unlike some other suppliers you always feel like they are on your side and working with you to get the best outcomes for your company and not just for their technology partners. I’d have no hesitation in recommending Future Voice to anyone.”

Cambridge and Counties Bank

Phil Baker, IT Director

“Future Voice and Data managed the installation of the 3CX System at S.I. Sealy. We were already using existing handsets but were having a few issues bringing them to service. What was unique about this project was that rather than burying their heads in the sand and putting the responsibility back on to us, Future Voice and Data sent a highly-trained engineer to the site and invested the time to get the handsets working. It was this aftercare, time and effort that made the difference for us.”

S.I. Sealy

Matthew Pickford, Technical Director

What the Vendors say about us

“We are delighted to endorse the long-standing partnership between 8×8 and Future Voice & Data. The Future Voice team has extensive experience in providing 8×8’s XCaaS solution, encompassing both Unified Communications and Contact Centre solutions. After nearly a decade of collaboration, our relationship continues to grow from strength to strength, most recently with Future Voice achieving 8×8’s highest level of technical and support accreditation. In summary, the team is more than just a safe pair of hands for business customers of any size – they are genuine experts in our systems, delivering the most value from our solutions and providing the highest levels of ongoing support possible.”

8×8

Keith Jackson, VP EMEA Channe

“We are delighted to be jointly going to market in partnership with Future Voice & Data. Future Voice & Data have built a fantastic reputation in delivering customer service with best of breed technologies and our partnership continues to go from strength to strength. We are proud that Future Voice & Data has decided to invest heavily in becoming certified to become a RingCentral Professional Services partner, permitting them to offer differentiated value to their customers on our market leading platforms.”

RingCentral

Tony McNish, Regional Vice President, Channel Sales UK.

“Future Voice couldn’t have done more to support us, and ensure we kept to the deadline set. We’re now able to identify the caller so agents can see the reason for them calling in advance, greet them warmly and treat them like part of the Rovers family. We’re already well on the way, and once we adopt some other additional features, we’ll have the solution we always dreamed of!”

Blackburn Rovers

Kieran Shellard, IT Manager

“Future Voice made sure we stayed informed and up to date, basically making sure we weren’t alone and keeping us on the ‘straight and narrow’, which gave us a lot more confidence!

There were two engineers who were present on the day to assist us, and apart from some minor issues – which were on RingCentral’s part, which were further escalated by Future Voice – the migration was completely smooth thanks to Future Voice!”

Triton Showers

Stuart Pearson, IT Systems Manager

Get in touch to learn more about all the popular telephony platforms – 8×8, Ring Central, Dialpad, Zoom, Avaya, and 3CX – from a team that know them like the back of their hand.

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