• 0800 276 1 276
SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

You’ve probably heard about the ‘2025 Switch Off’ in the last few years – quite likely from us too – mentioning that businesses need to upgrade their PSTN-based connectivity and phone systems before the network is deactivated at the end of 2025.
Fortunately, the deadline has been extended to January 2027, giving you ample time to plan how to future-proof your business.

Before you rest easy for the next year or two, we’d recommend you future-proof your business sooner rather than later. Mainly because there are so many benefits you could be taking advantage of instead of waiting for the deadline to get closer!

Why Upgrade to Full Fibre?

Boost Employee Productivity

Adopting a more modern cloud-based communication platform makes your business more agile, allowing teams to work from anywhere and communicate freely and boosting productivity as well as employee satisfaction as they have more control over their work/life balance.

Embrace New Innovations

Upgrading to an IP-based solution unlocks the opportunity for innovation. For example, you could integrate your CRM into your comms platform and adopt new channels like chatbots, WhatsApp, and video for more streamlined and engaging interactions that help your business stand out from its competitors!

Save Precious Resources

Given most VoIP and UC phone systems work on a subscription basis, the long-term savings can be significant, especially if your business calls internationally or has a number of lines that are hardly used. Plus, modern systems have much lower maintenance costs, reduced downtime, and better energy efficiency compared to legacy PBX systems, leading to substantial savings over time.

Plus, the enhanced data analytics that come as-standard with many of these platforms can transform your operations, making decision-making more insightful so you can better distribute resources, making your operation more efficient and competitive.

Enjoy Stronger Cybersecurity

Cloud-based systems have much stronger security tools than legacy End-of-Life PSTN-based solutions, safeguarding your data and reducing the chances of experiencing a cyberattack with more regular updates.

Prevent Deployment Delays

As 2027 approaches, more businesses will realise they need to upgrade, leading to significant delays when you join the back of the queue. Acting early ensures you avoid sub-par solutions and rushed jobs that could cause future problems.
And it’s not just your phone lines and primary internet connection that could be improved. Everything from backup connectivity, door entry and CCTV, lone worker alarms, and EPOS systems could all need upgrading before 2027.

So, if you want a hand auditing your IT systems to make sure everything is covered, and a trusted deployment partner that will make sure everything is working perfectly after your upgrade, get in touch with our team on 0800 276 1 276 and we’ll make sure everything goes smoothly.