Businesses don’t want to mix multiple communications platforms, juggling Teams, Zoom, other platforms and desk phones, as it’s not cost-effective or productive.
In simple terms, a mishmash of communications platforms won’t give your agents the tools they need to deliver the seamless customer interactions that consumers now expect.
Thankfully, Zoom has been working hard in the background to design a fully-fledged Unified Communications solution that brings all internal and external communications into a single platform – a one-stop-shop for all your communications – while also including some features you won’t find elsewhere!
What makes Zoom different to other UC systems?
After being impressed by the flexibility and scalability of Zoom’s systems, we’re incredibly proud to partner with Zoom and bring its industry-leading communications platform to our clients.
“Zoom offers a single solution for meetings, chat, whiteboard, phone, and more so you can connect with anyone from anywhere. And with its webinar functions, businesses can truly get their messaging out to a global audience!”
Tom Shirley, Director, Future Voice
A full communications platform, Zoom now comes with all the channels , tools and features you’d expect for any business to enhance its communications and enable teams to do more with their time.
As with most UC solutions, Zoom apps on your business’ devices make working from home and on the go, super-simple, whether phone calls, video calls, chat or meetings. Plus, Zoom’s intuitive user interface makes communication simple no matter how experienced your team may, or may not be with cloud communications systems.
Easy-to-use app across all devices
Phone and video calls with up to 1,000 participants
Secure and reliable service that keeps data safe and accessible from anywhere
Integrates with your existing systems for a single source of customer info
But where Zoom really makes itself unique is its ability to run virtual events and webinars with only a few clicks!
With Zoom, you’ll be able to invite up to 50,000 people to hear what you’ve got to say, and include up to 100 contributors too, all in one system that’s easy to understand. Plus, interactive whiteboards enable attendees to interact with presenters. You can even invite up to 100 contributors to take sections of your presentation with seamless hands-offs.
“Just think what you could achieve by getting all your customers in one virtual room to launch a new product! Or how effective staff meetings could be with advanced whiteboard features so everyone can contribute!”
Tom Shirley, Director, Future Voice
Finally, everything’s managed in an intuitive admin portal that makes setting up massive webinars, adding users, amending user privileges etc., super-simple and quick!
Why choose Future Voice?
With more than 20 years of experience in delivering communications systems for businesses, we can make sure that you use all of Zoom’s advanced features to the best of your ability.
Setting up call queues and IVRs, porting your existing phone numbers, creating logins for your team members and more – all takes time – and we can make sure it’s done right, first time, and in-time, for whatever timeline you have in mind.
Plus, you can take advantage of:
A team passionate about communications
Focus on project planning and deadlines
4-hour Major Fault SLA
UK-based 24/7 support
On-site engineers when required
Regular catch-up to uncover optimisations and enhancements
And, with our support, you can simplify the way you work, and Zoom your business towards growth. So, get in touch or download our Zoom Guide , to see how Zoom could help your team work smarter, not harder!