Proud winners of multiple industry awards in 2025, including Channel Champions’ Best Reseller Technical Support & Engineering Team and Comms National Awards’ Best Enterprise Reseller Deal & Vertical Market Customer Solution.
How can we assist your Zoom Journey
Number 1 Partner across EMEA 2025
Future Voice is a certified and multi-award winning Zoom partner delivering Zoom Phone UK and Zoom Contact Centre UK solutions for businesses that want to modernise communications, simplify customer engagement and embed AI powered productivity across their operations.
Whether you are replacing legacy telephony, migrating from Microsoft Teams Phone, or expanding your customer experience capabilities, we provide structured Zoom UCaaS migration services, enterprise deployment and ongoing UK-based support.
Why Choose Zoom for Unified Communications?
Zoom is a complete unified communications platform, combining cloud telephony, collaboration, meetings and omnichannel customer engagement in a single solution.
Zoom Phone UK Cloud Business Telephony
Zoom Phone UK provides a fully featured cloud phone system for business, designed to support modern customer journeys across replace legacy PBX and on-premise telephony.
Key capabilities include:
- Enterprise voice calling and number management
- Intelligent call routing and IVR
- Voicemail transcription
- Real time analytics
- Native integration with meetings and collaboration tools
- Mobile and desktop flexibility for hybrid teams
For you, this means fewer platforms to manage, lower operational complexity and improved user adoption. And, as an experienced Zoom Phone provider UK, we’ll manage the full lifecycle including discovery, design, porting, configuration and user adoption.
If you’re comparing Zoom vs Microsoft Teams Phone, we can provide a structured evaluation workshop to assess fit based on compliance, integration and operational needs.
Want to “try before you buy”?
Our Proof of Concept service gives you a full demo environment customised to your needs to you can see how Zoom will work best for your team.
Zoom Contact Centre UK
Zoom Contact Centre extends the unified communications platform into full CCaaS capability designed to deliver an omnichannel Customer Experience:
Voice
Web chat
Video
Social channels
SMS
Unlike disconnected systems, Zoom Phone and Contact Centre operate within one environment. Agents, supervisors and administrators use a consistent interface, simplifying reporting, workforce management and compliance oversight.
For businesses seeking a Zoom Contact Centre implementation UK partner, our [implementation process] provides all of the below, making Zoom an effective AI powered contact centre for organisations focused on customer experience transformation.
- Flow editor and IVR design
- Agent CTI integration
- Outbound dialler configuration
- Workforce Management and Quality Management setup
- Secure data privacy alignment
- Omnichannel reporting dashboards
Why partner with Future Voice for Zoom
Future Voice delivers:
Certified Zoom engineers
UK based first line and technical support
Structured discovery and solution design
Adoption planning and training
Ongoing optimisation and enhancement
90 days of free amends post-deployment
Migration from legacy PBX or alternative UCaaS platforms
Our Awards
You’re in good company
AI-powered productivity with Zoom AI Companion
Zoom AI Companion and AI Expert Assist introduce intelligence across both UCaaS and CCaaS environments that make everyone’s lives easier.
For employees:
Ongoing optimisation and enhancement
Live transcription and smart note generation
AI Companion productivity tools embedded into daily workflows
For contact centres:
AI Expert Assist for agents
Real time transcription and guidance
CX insights and performance analytics
Workflow automation for reduced handling time
Secure, compliant and built for Enterprise
Zoom’s unified communications platform is trusted by global enterprise and regulated industries including financial services, healthcare and higher education.
Key attributes include:
• Enterprise grade encryption and data protection
• Robust role based access controls
• Resilient global infrastructure
• Proven platform reliability and stability
For UK organisations operating under strict regulatory frameworks, Zoom offers a secure foundation for voice, collaboration and customer engagement.
Frequently Asked Questions
What is Zoom Phone?
Zoom Phone UK is a cloud-based business phone system that replaces traditional PBX infrastructure. It provides enterprise voice calling, intelligent routing, analytics and integration with Zoom meetings and collaboration tools, all delivered through the Zoom unified communications platform.
Does Zoom offer Contact Centre capability?
Yes. Zoom Contact Centre UK is a full Zoom CCaaS solution supporting voice, video, chat, SMS, email and social channels. It operates within the same environment as Zoom Phone, enabling you to grow into Contact Centre features as your needs grow with consistent administration and reporting.
Is Zoom secure enough for enterprise and regulated industries?
Zoom is widely adopted across financial services, healthcare and education sectors. The platform includes enterprise grade encryption, role-based access controls, data privacy controls and resilient global infrastructure designed to meet strict compliance requirements.
How does Zoom compare to Microsoft Teams Phone?
When evaluating Zoom vs Microsoft Teams Phone, businesses typically assess telephony flexibility, contact centre maturity, AI capability and user experience. Zoom offers a unified UCaaS and CCaaS architecture with embedded AI across meetings, phone and contact centre, while Teams often requires additional integrations for equivalent CCaaS capability.
What does a Zoom Contact Centre implementation involve?
A Zoom Contact Centre implementation UK project typically includes discovery, call flow design, IVR build, agent configuration, CTI integration, workforce management setup, data privacy alignment and user training. Check out this page for more info on our process.
Can Zoom replace our existing cloud phone system for business?
Yes. Zoom can replace legacy PBX, on premise