Cost-effective Cloud Communications
solutions for
Housing Associations
your team’s time and resources.
Housing associations manage diverse, high-volume tenant enquiries every day from repairs and maintenance to income, welfare and neighbourhood support.
Common Communication Challenges in Housing
Housing associations balance operational complexity, regulatory pressure and rising tenant expectations. Frequent challenges include:
Disconnected systems between repairs, tenancy, income and neighbourhood teams
Missed tenant calls during peak times or weather-related surges
Limited visibility over call queues and performance
Difficulty supporting vulnerable tenants consistently
Outdated telephony that restricts flexibility for housing officers
Complex contact flows across homelessness, ASB, arrears, repairs and general enquiries
Why Housing Associations Choose Zoom
Artificial Intelligence has the potential to revolutionise your Contact Centre and help your team to do more.
Improved tenant experience
AI tools help you reduce wait times, increase first-time resolution and strengthen communication across repairs, income and tenancy services.
Gain visibility across the tenant journey
Real-time reporting gives clarity over demand, tenant call experiences, team performance and service trends.
Support remote and hybrid housing officers securely
Zoom’s secure cloud phone systems enable safe, consistent service, whether teams are office-based, community-based or working from home.
Handle high call volumes with confidence
Zoom’s intelligent routing helps manage high call volumes in housing associations, especially during planned works or emergency spikes.
How Future Voice Helps Housing Associations
Modern Cloud Telephony for Social Landlords
We deliver cloud telephony for social landlords using Zoom Phone for housing associations — a flexible, secure and reliable housing association phone system for every team.
Zoom Contact Centre for Tenant Services
- Zoom Contact Centre streamlines calls across:
- Repairs and maintenance
- Income and arrears
- Tenancy management
- Anti-social behaviour
- Homelessness and safeguarding
- General enquiries
It provides tenant communication tools for housing providers that improve accessibility and reduce frustration.
Smarter Call Handling for Housing Teams
Improve how housing associations manage tenant calls with:
- Skill-based routing
- Priority queues
- Callback options
- Multi-team workflows for repairs, income and tenancy support
It provides tenant communication tools for housing providers that improve accessibility and reduce frustration.
Unified Communications for Housing Officers
Unified communications for housing officers bring voice, video and messaging together — ideal for officers working between the office, community visits and home.
Advanced Call Routing for Multi-Site Housing Providers
Call routing for multi-site housing providers ensures consistency across customer service hubs, out-of-hours teams, specialist departments and partner organisations.
Integrations with Housing Management Systems
We support integrating housing management systems with phone systems, enabling teams to identify tenants instantly, see repairs history and update cases in real time.
VoIP Solutions for Repairs, Income and Tenancy Teams
VoIP solutions for income, tenancy and repairs teams improve response times and reduce the operational load during peak demand or seasonal pressure.
Our Service Delivery Model
Discovery
We’ll map out users and different use-cases, extracting system configuration data like user information, licenses, phone numbers, call flow rules, auto-attendants and audio files.
Design
We design a tailored housing association phone system with workflows, routing, integrations and real-time dashboards based on your operational structure.
Deploy
Your VoIP for housing associations rollout is delivered smoothly across contact centres, remote teams and field-based officers.
Optimise
We support ongoing refinement, with 90 days of unlimited changes and tweaks, helping minimise transition issues, improve reporting and enhance service performance over time.
Housing Use Case
Housing provider improves tenant experience and reduces missed calls during repairs surges
A UK housing association migrated to cloud communications for housing associations using Zoom Phone and Zoom Contact Centre. By introducing smarter routing, callback options and better demand visibility, they improved response times, supported vulnerable tenants more effectively and delivered a more consistent service across all teams.
Why Choose Future Voice
20+ years’ experience
Decades of telecoms expertise guiding your business every step.
UC & CC specialists
Helping you streamline communications and improve customer experience.
Award-winning support
Our team delivers expert service you can rely on.
Vendor-agnostic
We work with top global vendors to find the right fit.
Frequently Asked Questions
What is the best phone system for housing associations in the UK?
Cloud-based systems like Zoom Phone offer the flexibility, reliability and reporting needed for repairs, income and tenant services.
How can housing associations reduce missed tenant calls?
Callback features, skill-based routing and unified communications reduce missed tenant calls in high-demand periods.
Can this support multi-site housing providers?
Yes. Call routing for multi-site housing providers ensures consistent service across all locations and departments.
Can remote housing officers use the same system?
Absolutely. Cloud phone systems for remote housing officers provide full access from any device.
Can this integrate with our housing management system?
Yes. We support integrating housing management systems with our phone systems to streamline case work and tenant identification.
 Ready to modernise your tenant communications?
