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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

Internet Access Services

Our Internet Access Services ensures your business gets the connectivity it’s always wanted.

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business broadband from gofibre

Internet Access

Reliable, high-speed internet access has quickly become the foundation for businesses looking to grow in our emerging digital-first economy.

But with so many different technologies, speeds and services available, it’s hard to know which one is right for your business or which supplier will provide the best service.

That’s where Future Voice can help, thanks to strong relationships with all the major connectivity providers meaning quick deployment and the best deals around!

Not only will we learn as much as possible about your business, but we’ll check what vendors and connectivity types are available in your area to find the best value solution to solve your current needs, as well as tomorrow’s.

Internet Technologies

Fibre Broadband

Speeds up to 1Gbps
The new future-proof standard in business connectivity at a budget-friendly cost.

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Fibre connections are the new standard for businesses up and down the country. Using light instead of electrical signals, your data will literally travel at the speed of light to where it needs to go, with speeds up to 76 Mbps.

They’re perfect to enable reliable VoIP and video conferencing, depending on your size, and can be scaled up far easier than an ADSL service. And if you opt for a full-fibre service, sometimes referred to as FTTP, you can enjoy speeds past 300Mbps!

EFM

Speeds up to 35Mbps
A highly reliable, dedicated connection for voice, CCTV, backups and IoT use cases.

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Ethernet First Mile, as it sounds, utilises an Ethernet connection before joining the main exchange. While this means a longer installation time (usually 1-2 months) the ongoing costs are fairly low when compared to other connections that aren’t shared by other users.

Speeds can rise up to 35Mbps, and low-usage operations that need a reliable connection can quickly scale up their bandwidth as the business grows. EFM services usually come with an SLA that is comparable, or even better, than comparable GEA solutions.

Ethernet / WAN

Speeds up to 100Mbps
A dedicated connection that includes SLAs and 24/7 support for peace of mind.

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Ethernet / WAN delivers guaranteed bandwidth, a dedicated connection, site-to-site connectivity and a level of service that enables your business to stay connected and grow at scale.

With 100Mbps speeds, SLAs, 24/7 support and monitoring, >10ms latency and no need for site-to-site VPNs, Future Voice is the perfect service to deliver all your connectivity needs through a single connection.

Leased Lines

Speeds up to 10Gbps
Bespoke connections to local exchanges, for the best speeds and reliability.

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Sometimes known as MPLS connections, Leased Lines are bespoke connections that provide speed up to 10Gbps (10,000Mbps) that run directly from the premises to the nearest exchange. While these carry a significant cost, the benefits can be huge.

Leased Lines aren’t shared by any other users, so bandwidth is consistent and have the same upload and download speeds, even during peak times. They also come with superior SLAs, usually guaranteeing fixes within a few hours, to ensure downtime is kept to a minimum. Plus, security is more robust than cheaper alternatives and upgrading the connection is far easier as your business grows.

SoGEA

Speeds up to 20Mbps
A low-speed, reliable service managed by industry experts for a hands-off experience.

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With GEA (Generic Ethernet Access) you can take advantage of speeds up to 20Mbps and rest assured that your network is being managed by industry experts, along with a Service Level Agreement (SLA) that promises a fix to outages within a specific timeframe.

This added level of network management means a more secure network, less hassle for your team and a hands-off approach to your network administration, compared to Fibre or ADSL services.

SD-WAN

Bandwidth optimisation
SD-WAN optimises your existing data services, offering deep monitoring and customisation.

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For those who need the most resilient, high-performance internet services, SD-WAN is ideal for international operations that utilise multiple services from various suppliers.

By optimising the available bandwidths with multiple data routes, Software Defined Wide Area Networks interconnect multiple sites and reduce reliance on expensive MPLS connections. Plus, as a fully managed solution that’s monitored by network engineers, any suspicious activity is immediately flagged and investigated.

View all our testimonials
Not sure which one is right for you, or have multiple sites that all need connecting?
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We make connectivity simple

Regular catch-ups

We stay in consistent contact so that we get ahead of any issues or future challenges.

Expert advice

We can keep an eye on your network to make sure everything stays up to date and secure.

Seamless support

Options like 24/7 support and SLAs, from just 4 hours, ensure you’re always supported.

Disaster recovery

In the event of an emergency, we’ll be right there with you to ensure business continuity.

Why choose Future Voice?

Future Voice makes technology simple for businesses, delivering the communications experience you always wish you had!

20+ years’ experience

Decades of telecoms expertise guiding your business every step.

UC & CC specialists

Helping you streamline communications and improve customer experience.

Award-winning support

Our team delivers expert service you can rely on.

Vendor-agnostic

We work with top global vendors to find the right fit.

Speak to our team