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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

Welcome to part 4 of Future Voice’s 6 deep-dive into Zoom’s all-encompassing communications platform. This week, we check out Zoom’s video webinar functionality.
Since Covid changed the way we all work, interactive webinars have become an incredibly cost-effective way to gather teams and customers in a single place to deliver amazing presentations.

Why run webinars in the first place?

We may not all be the best in front of an audience, but Zoom Webinars make it easy to deliver news and updates to large volumes of people, without the stage fright of seeing them all in person.

Train your workforce

Run workshops and quizzes

Launch and demo your products

Build customer relationships

Built on Zoom’s simple, secure and reliable video platform, Zoom Webinars enables you to do it all in-house, with no fancy hardware or software required!

Simple

Webinar attendees can easily join and participate in a session via an intuitive user interface.

Secure

Rely on Zoom’s trusted technology and encryptions to keep your video sessions secure.

Reliable

Host an unlimited number of webinars – and reach more people – with no chance of going offline.
Plus, you’ll be able to take advantage of a range of advanced features that enable far better engagement with your audience!

Advanced webinar features

Q&A

Leverage easy-to-use webinar chat and Q&A panels. Track responses and download a full transcript, too.

Webinar Branding

Customise each session with company logos, colours, wallpaper, virtual backgrounds, and more.

Reactions

Attendees can send real-time feedback during webinars through interactive reactions, helping presenters gauge engagement.

Polling and Quizzes

Launch an audience survey or quiz them directly during a webinar event to gain instant feedback.

Webinars free your business from delivering physical presentations, enabling you to reach a far wider audience, while ensuring a personal touch with features like reactions and polls.

Plus, it’s super simple thanks to Zoom’s intuitive UI. So, if you want to start expanding your audience with slick presentations to your customers, book a call with the Future Voice team today.