by admin-fv | Oct 1, 2026 | Zoom Deep Dive Series
For years, one of the headline measures of self-service success has been deflection. If a customer uses an automated channel instead of speaking to an agent, the technology has done its job. That measure made sense when self-service largely meant FAQs, basic chatbots...
by admin-fv | Sep 13, 2023 | Zoom Deep Dive Series
Welcome to the first of 6 deep-dives into Zoom’s frictionless communications platform. This week, we take a look at Zoom’s meetings and chat functionality. We all discovered Zoom through the lockdown, thanks to its easy-to-use video calling platform, but did you know...
by admin-fv | Sep 12, 2023 | Zoom Deep Dive Series
Welcome to the second of 6 deep-dives into Zoom’s intuitive communications platform. This week, we take a look at one of the most important functions of any comms solution – phone calls! Did you know Zoom has over 5.5 million live phone lines? All those business...
by admin-fv | Sep 11, 2023 | Zoom Deep Dive Series
Welcome to week 3 of our 6-week deep-dive into Zoom’s seamless communications platform. This week, we focus on Zoom’s conferencing capabilities, which helped gain Zoom a lot of customers through the lockdowns! If your teams are constantly in and out of virtual...
by admin-fv | Sep 10, 2023 | Zoom Deep Dive Series
Welcome to part 4 of Future Voice’s 6 deep-dive into Zoom’s all-encompassing communications platform. This week, we check out Zoom’s video webinar functionality. Since Covid changed the way we all work, interactive webinars have become an incredibly cost-effective way...
by admin-fv | Sep 9, 2023 | Zoom Deep Dive Series
Welcome to the final deep-dives into Zoom’s powerful communications platform. For our 5th and final blog, we take a look at how Zoom enables you to deliver memorable events. Since the return ‘back to the office’ for many of us, event organisers have been faced with a...
