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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

Welcome to the first of 6 deep-dives into Zoom’s frictionless communications platform. This week, we take a look at Zoom’s meetings and chat functionality.

We all discovered Zoom through the lockdown, thanks to its easy-to-use video calling platform, but did you know that’s only one aspect of Zoom’s fully featured comms platform?

Collaborate securely from anywhere

Zoom includes everything modern teams need to stay on the same page, no matter whether they’re in the office, working from home, or on-the-go!

Schedule, join and collaborate from any device

Encryption, passcodes and waiting rooms ensure secure meetings

HD Audio and Video meetings with up to 1000 participants

Multi-screen sharing, polls, whiteboards and annotation foster deep collaboration

Record meetings and get automatic transcripts of who said what

Combined, all these features provide a platform that’s quick to adaopt and easy to master, with a simple UI that ensures teams can use Zoom to its fullest with minimal training.

Team Chat built-in

Rather than jumping on video calls, taking up valuable time away from more prdocutive tasks, Zoom’s Team chat features ensure quick correspondence for internal discussions.

Your team can chat 1-on-1 or in groups, with a searchable chat history and 10 year archive so you’ll never lose any important messages. Chats can easily transform into 1:1 or group video calls, at a click of a button, too!

Plus, as more Gen-Z’s enter the workforce adopting communication channels they’re more comfortable with, like Instant Messaging, ensures everyone can communicate in their preferred methods.

Benefits of Zoom meetings and chat

Businesses that switch to Zoom report significant increases in productivity, moral and collaboration:

%

Report an increase in performance and a greater sense of trust

%

Feel a greater sense of engagement

%

Experience an increase in video usage

If you want to feel those effects in your business, book a call with our team today to discover what Zoom could do for your collaboration and communication!