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SERVICES

Contact Centre

Route, manage and report on customer conversations.

Cloud Migration

Move off legacy telephony with numbers, users and workflows intact.

AI Solutions

Where AI fits across calling and customer contact, and where people stay in control.

Virtual Agent Delivery Services

Customer-facing agents, scoped and tested, escalating to your team with context.

AI Agent Assistant Delivery

Live prompts, context and summaries for the people handling the conversation.

System Handsets

Desk phones, headsets and meeting rooms, supplied and configured.

VENDORS

Zoom

Zoom Healthcare Communications Solutions

8×8

8x8 AI Solutions

AI Studio

CRM Integrations

Ring Central Cloud Communications

3CX

Dialpad

MS Teams

NiCE

Avaya Cloud Office

Evolution

SERVICES

Test the platform before you commit

We build a production-grade environment around your real users, workflows and integrations, then agree what success looks like before wider rollout.

See how it works
VERTICALS

Healthcare

Patient access, triage lines and multi-site working.

Education

Reception, safeguarding and calling across every site.

Not for Profit

Supporter and service lines, with costs kept under control.

Housing Associations

Tenant contact, repairs reporting and out-of-hours cover.

Estate Agents

Branch calling, mobile teams and enquiry capture.

Care Homes

Resident direct dial, accessible handsets & mobile care teams.

VERTICALS

Utilities Companies

High call volumes, demand peaks and service levels.

Travel Companies

Seasonal demand, out-of-hours cover and overseas calling.

Shipping & Logistics

Depot, driver and customer contact in one place.

Dental Practices

Appointment lines, reminders and small-team cover.

Professional Services

Client contact, call recording and CRM context.

PROOF

Emerald Technology

A six-week global rollout to 40 users across multiple regions, with CRM integration and meeting summaries replacing manual admin.

Client Success Stories
BEFORE YOU COMMIT

Proof of Concept

A production-grade environment built around your real users, workflows and integrations, tested against agreed success criteria.

Deployment Schedule

What a rollout involves week by week, from build and porting through to go-live.

PROOF

Client Success Stories

Named customers, real deployments and the outcomes they measured.

ONCE YOU'RE LIVE

Support and Delivery

Service Delivery

START WITH A CONVERSATION

Tell us how your teams work today

We'll look at your current estate, workflows and contracts, then set out the options and what each one would involve.

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Zoom Deep-dive Part 3: conferencing

by | Sep 11, 2023 | Zoom Deep Dive Series | 0 comments

Welcome to week 3 of our 6-week deep-dive into Zoom’s seamless communications platform. This week, we focus on Zoom’s conferencing capabilities, which helped gain Zoom a lot of customers through the lockdowns!

If your teams are constantly in and out of virtual conferences, Zoom Rooms can give your video meetings the slick, professional experience you’ve always wanted… Here’s how:

Intelligent Director

For rooms equipped with multiple cameras, Intelligent Director will determine the best angle of each individual participant in a Zoom Room to display within the meeting, putting everyone’s best side forward.

Smart Gallery

Smart Gallery leverages AI to take a single-camera view and split it into as many as six unique streams to separate in-room participants for a more face-to-face experience.

No more remotes

With Zoom Rooms, you won’t have to touch the in-room shared controller ever again – Just use your iPhone, Android, or laptop and easily pair it to your local Zoom Room.

Scheduling and reservation

See how many people are in the room, whether a meeting is taking place, when the next meetings are, or quickly reserve the room.

Digital signage

Play looped slides or videos to help educate, inspire and inform anyone passing by.

Broad hardware choices

While Zoom’s platform is optimised for HD audio and video, the quality of your interactions is also dependant on the camera and audio hardware used across your meeting room.

Thanks to Zoom’s support for standards-based SIP/H.323 hardware endpoints, there’s a wide range of hardware available to your business from all the top manufacturers including Logitech, Poly, Yealink and more!

With Zoom Rooms, you can take your meetings to the next level, and deliver a more structured booking and reservation experience while capturing individual video streams from a single camera. So, book a call to start your journey with Zoom Rooms!

Zoom rooms and conferencing – https://mczoomphonewcs.atworkweb.com/zoom-rooms

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