Zoom Deep-dive Part 2: Zoom phone

Welcome to the second of 6 deep-dives into Zoom’s intuitive communications platform. This week, we take a look at one of the most important functions of any comms solution – phone calls!
Did you know Zoom has over 5.5 million live phone lines? All those business customers can’t be wrong, so let’s have a look at why Zoom Phone has become so popular in recent years.

Flexible Business Phones

Zoom’s intuitive User Interface provides a simple experience for your team, and if they’re already using Zoom’s free app for video calls, they’re sure to pick it up in a flash.

But simplicity doesn’t mean you’ll lack any features – Zoom has everything your team needs, whether you’re a team of 5 or a 500-strong contact centre!

Easy-to-use apps for all devices – laptops, tablets and phones

Deskphone support for those who prefer a handset

Voicemail / Call Recording / Monitoring and Park as standard

Quality Management features like call listening, whisper and takeover

Highly resilient to ensure teams are always contactable

Advanced encryption that guarantees secure calling

Deep integrations

When your team takes calls from customers and prospects, those callers expect your agents to have all the answers right away. Therefore, integrating your calling platform with periphery systems like finance, CRMs and product databases is essential to deliver the very best calling experience.

We’ll deep-dive into this aspect of Zoom in a few weeks, but you can be sure that Zoom can connect with all the most popular cloud systems, such as:

Still not ‘Sold’?

Zoom Phone is used by some of the biggest brands in the world, including eBay. Here’s what they think of Zoom’s capabilities as a calling platform:

“Zoom Phone has been incredibly valuable when it comes to keeping our teams connected. The one-click option to elevate calls to meetings allowed our users ease, and reduced time spent, alleviating the need to juggle multiple platforms. Zoom’s pricing plans made it easy to roll out a single solution across our offices around the world.”
Susan Delaney, Director of Global Network Services, eBay

There’s plenty more we’re going to cover in the coming weeks, but if you’re ready to check out Zoom for yourself, book a call with our expert team and get a demo today!

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